Inbound calls - use cases
Alessandro Angioni avatar
Written by Alessandro Angioni
Updated over a week ago

Thanks to our Booking pages, businesses of each size can allow either their customers or leads to request a call and connect with your team using video and voice. This is possible by generating call links, which can be added to your website or to an email marketing campaign.

The feature described can be used by customers to perform mainly the following actions:

  • Request a call to be initiated as soon as possible. This will be then confirmed and scheduled by your Team at the earliest time slot available.

  • Schedule a call at a later time, day, or week. This will be then confirmed by a SnapCall user or team and defined within their calendar.

Given the flexibility of this Booking pages, the feature can be used for different purposes according to the need of your team or your organization. Here below is some concrete use cases that might be useful for you:

Support/Sales Team: If you run one of these types of teams and you'd like your customers to reach you via voice or video, a link can be generated, connected to it, and placed anywhere on your website or application. Clients will be able to request calls as soon as possible and at the same time your Team will be in control of the backlog, as they can schedule calls according to their availability. This means they won't be overloaded with a number of calls they can't handle, increasing then the number of taken calls.

Multilingual Teams: in case your organization supports multiple languages, a link can be generated for each of them and placed on your website, inside a button, or using hyperlinks. This eliminates the need for an IVR as the customer will be able to select the language they speak, without going through a slow and outdated redirection over the phone.

VIP Support: if you would like specific customers to reach out to dedicated agents within your organization (for example senior support agents or account managers) this is possible by generating call links. In fact, a link can be connected to specific users only and can be shared with customers via email, so that this won't be used by other customers which are not authorized.

Customer Success: Call links can be placed at any stage of the user journey, for example in those where conversion is lower. This way, if those customers are stuck and require support, it will be easier for them to reach out to your team and be successful with the product your organization offers.

Onboarding: Call links to allow leads or visitors of your landing page to schedule calls and book a demo with your Team. When the demo is then confirmed and scheduled by your Team, both users and leads can join the call using SnapCall and all the features offered by our platform.

High-value orders: call links can be placed on specific pages of your website, for example, those where your customers can monitor the status of their orders.

In case your system is aware of the fact order is stuck, it can show a call link to the customer, which can then be used to contact your support team as soon as possible, via voice or video.

Drop us a message in case you'd like to learn more about any of those use cases, or if you have specific questions about the feature.

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