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What Media Can I Capture and What AI Features Can I Use with SnapCall Flows?
What Media Can I Capture and What AI Features Can I Use with SnapCall Flows?
Hamza Abaelgarch avatar
Written by Hamza Abaelgarch
Updated over a week ago

Here's a breakdown of the options:

Media Capture:

  • Video: Capture the customer's screen or their environment if relevant to the problem.

  • Screenshots: Grab specific moments on the screen that highlight the issue.

  • Voice Messages: Allow customers to explain the issue in detail through voice recordings.

  • Screen Recordings: Record your own and customer screens to demonstrate the concern, the solution or troubleshooting steps.

AI Features:

  • Transcript: Automate the process of converting spoken conversations into text for easier review and analysis.

  • Summary: Summarize recordings, incorporating your company's specific terminology for improved comprehension of customer concerns.

  • Knowledge Base: Based on the captured information within the flow, suggest relevant articles or resources from your knowledge base that might address the customer's issue.

  • Suggested Answer: Leverage AI to analyze captured data and propose solutions or relevant articles related to the customer's concern.

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