# Help center

> Hi, how can we help today?

## English

### Getting started

- [What is SnapCall?](https://help.snapcall.io/en/articles/6907956-what-is-snapcall.md)
- [What can I do with SnapCall?](https://help.snapcall.io/en/articles/9150552-what-can-i-do-with-snapcall.md)
- [What do I need to do to start using SnapCall?](https://help.snapcall.io/en/articles/9459156-what-do-i-need-to-do-to-start-using-snapcall.md)
- [Setting Up SnapCall: Essential First Steps](https://help.snapcall.io/en/articles/10749419-setting-up-snapcall-essential-first-steps.md)
- [\[Guide for agents\] - Getting started with SnapCall](https://help.snapcall.io/en/articles/13367400-guide-for-agents-getting-started-with-snapcall.md)
- [\[Zendesk\] Getting started](https://help.snapcall.io/en/articles/11948479-zendesk-getting-started.md)
- [How do I get started with SnapCall in SalesForce?](https://help.snapcall.io/en/articles/9112780-how-do-i-get-started-with-snapcall-in-salesforce.md)
- [Quelles données SnapCall stocke-t-il ?](https://help.snapcall.io/en/articles/15264715-quelles-donnees-snapcall-stocke-t-il.md)
- [Que puis-je faire avec SnapCall ?](https://help.snapcall.io/en/articles/15263515-que-puis-je-faire-avec-snapcall.md)
- [Qu'est-ce que SnapCall ?](https://help.snapcall.io/en/articles/15263491-qu-est-ce-que-snapcall.md)
- [Configurer SnapCall : Les premières étapes essentielles](https://help.snapcall.io/en/articles/15262695-configurer-snapcall-les-premieres-etapes-essentielles.md)
- [Which data does SnapCall stores?](https://help.snapcall.io/en/articles/6780856-which-data-does-snapcall-stores.md)
- [Is SnapCall GDPR compliant?](https://help.snapcall.io/en/articles/6659727-is-snapcall-gdpr-compliant.md)
- [Where does SnapCall store my data?](https://help.snapcall.io/en/articles/6780843-where-does-snapcall-store-my-data.md)
- [Are my data encrypted?](https://help.snapcall.io/en/articles/6780885-are-my-data-encrypted.md)
- [How can I check the location of my data storage?](https://help.snapcall.io/en/articles/9073207-how-can-i-check-the-location-of-my-data-storage.md)
- [Is SnapCall certified ISO or SOC 2?](https://help.snapcall.io/en/articles/9311273-is-snapcall-certified-iso-or-soc-2.md)
- [Does SnapCall performs backup of my data?](https://help.snapcall.io/en/articles/6780895-does-snapcall-performs-backup-of-my-data.md)
- [How does SnapCall handle my payment data?](https://help.snapcall.io/en/articles/6780906-how-does-snapcall-handle-my-payment-data.md)
- [What happens when a media expires?](https://help.snapcall.io/en/articles/13407894-what-happens-when-a-media-expires.md)
- [How does media expiration works?](https://help.snapcall.io/en/articles/13407898-how-does-media-expiration-works.md)
- [How can I add Snapcall for my Team?](https://help.snapcall.io/en/articles/6663800-how-can-i-add-snapcall-for-my-team.md)
- [SAML configuration](https://help.snapcall.io/en/articles/10696555-saml-configuration.md)
- [Can I change the time zone of my workspace?](https://help.snapcall.io/en/articles/15423225-can-i-change-the-time-zone-of-my-workspace.md)
- [What is a workspace?](https://help.snapcall.io/en/articles/6671533-what-is-a-workspace.md)
- [Can I join multiple workspaces on SnapCall?](https://help.snapcall.io/en/articles/6707811-can-i-join-multiple-workspaces-on-snapcall.md)
- [How can I add users to my Snapcall Workspace?](https://help.snapcall.io/en/articles/6659745-how-can-i-add-users-to-my-snapcall-workspace.md)
- [Roles and rights](https://help.snapcall.io/en/articles/6673654-roles-and-rights.md)
- [What is the difference between User and Guest?](https://help.snapcall.io/en/articles/6707794-what-is-the-difference-between-user-and-guest.md)
- [Can I make data and recordings available to admins only?](https://help.snapcall.io/en/articles/6673650-can-i-make-data-and-recordings-available-to-admins-only.md)
- [How can I manage user's permission on my Workspace?](https://help.snapcall.io/en/articles/6659819-how-can-i-manage-user-s-permission-on-my-workspace.md)
- [How can I create a team?](https://help.snapcall.io/en/articles/6804310-how-can-i-create-a-team.md)
- [Creating a Team - use cases and best practices](https://help.snapcall.io/en/articles/6804311-creating-a-team-use-cases-and-best-practices.md)
- [Who can create & manage a team?](https://help.snapcall.io/en/articles/6804313-who-can-create-manage-a-team.md)
- [Can I invite users in bulk?](https://help.snapcall.io/en/articles/8900072-can-i-invite-users-in-bulk.md)
- [How do I change or add my payment details?](https://help.snapcall.io/en/articles/7222887-how-do-i-change-or-add-my-payment-details.md)
- [How do I upgrade my account?](https://help.snapcall.io/en/articles/6660069-how-do-i-upgrade-my-account.md)
- [How can I pay my SnapCall subscription?](https://help.snapcall.io/en/articles/6660102-how-can-i-pay-my-snapcall-subscription.md)
- [What happens when a subscription expires?](https://help.snapcall.io/en/articles/6693025-what-happens-when-a-subscription-expires.md)
- [What happens if my recurring payment fails?](https://help.snapcall.io/en/articles/6693023-what-happens-if-my-recurring-payment-fails.md)
- [Can I cancel my subscription anytime?](https://help.snapcall.io/en/articles/6679725-can-i-cancel-my-subscription-anytime.md)
- [What payment methods do you accept?](https://help.snapcall.io/en/articles/9242555-what-payment-methods-do-you-accept.md)
- [What happens when I reach my usage limit?](https://help.snapcall.io/en/articles/11495398-what-happens-when-i-reach-my-usage-limit.md)
- [Workspace Notifications](https://help.snapcall.io/en/articles/8638001-workspace-notifications.md)
- [Clips & Calls notifications](https://help.snapcall.io/en/articles/8638072-clips-calls-notifications.md)
- [Can I customize email notifications?](https://help.snapcall.io/en/articles/8900331-can-i-customize-email-notifications.md)
- [Where can I check my notification history?](https://help.snapcall.io/en/articles/8900324-where-can-i-check-my-notification-history.md)
- [How quick notifications are sent once I toggle them on?](https://help.snapcall.io/en/articles/8899403-how-quick-notifications-are-sent-once-i-toggle-them-on.md)
- [What can I do if I activate a notifications but no email reaches my inbox?](https://help.snapcall.io/en/articles/8922900-what-can-i-do-if-i-activate-a-notifications-but-no-email-reaches-my-inbox.md)
- [Can I switch notifications on for specific users or teams?](https://help.snapcall.io/en/articles/8913134-can-i-switch-notifications-on-for-specific-users-or-teams.md)
- [How can I amend my account's email address?](https://help.snapcall.io/en/articles/6672334-how-can-i-amend-my-account-s-email-address.md)
- [How to send SnapCall outputs to an email address ? \(Email integration\)](https://help.snapcall.io/en/articles/15423497-how-to-send-snapcall-outputs-to-an-email-address-email-integration.md)
- [How to Generate and Send HAR Files?](https://help.snapcall.io/en/articles/9323589-how-to-generate-and-send-har-files.md)
- [How to troubleshoot in app error message?](https://help.snapcall.io/en/articles/6672285-how-to-troubleshoot-in-app-error-message.md)
- [\[Livechat\] - Managing third-party browser cookies for SnapCall app](https://help.snapcall.io/en/articles/6675826-livechat-managing-third-party-browser-cookies-for-snapcall-app.md)
- [Which are the minimum requirements to make SnapCall works?](https://help.snapcall.io/en/articles/6652432-which-are-the-minimum-requirements-to-make-snapcall-works.md)
- [How to troubleshoot general issues with SnapCall?](https://help.snapcall.io/en/articles/6715446-how-to-troubleshoot-general-issues-with-snapcall.md)
- [All About SnapCall IP Addresses](https://help.snapcall.io/en/articles/6715320-all-about-snapcall-ip-addresses.md)

### Media Capture

- [Introducing SnapCall Flow - step by step configuration guide](https://help.snapcall.io/en/articles/9360693-introducing-snapcall-flow-step-by-step-configuration-guide.md)
- [How to Create and use SnapCall Flow?](https://help.snapcall.io/en/articles/9193825-how-to-create-and-use-snapcall-flow.md)
- [Introduction to SnapCall Clip](https://help.snapcall.io/en/articles/9299018-introduction-to-snapcall-clip.md)
- [Use SnapCall to let your customers attach media to their tickets](https://help.snapcall.io/en/articles/9296644-use-snapcall-to-let-your-customers-attach-media-to-their-tickets.md)
- [Add SnapCall Clip inside your Macros](https://help.snapcall.io/en/articles/9323305-add-snapcall-clip-inside-your-macros.md)
- [Configuring Flow: Let Customers Record and Report Website Issues](https://help.snapcall.io/en/articles/10419747-configuring-flow-let-customers-record-and-report-website-issues.md)
- [Introduction to Multi-Step Flows: Step-by-Step Guidance for Customer Interactions](https://help.snapcall.io/en/articles/12414533-introduction-to-multi-step-flows-step-by-step-guidance-for-customer-interactions.md)
- [Where can I modify the media expiration date?](https://help.snapcall.io/en/articles/9073197-where-can-i-modify-the-media-expiration-date.md)
- [How does media expiration work?](https://help.snapcall.io/en/articles/15764500-how-does-media-expiration-work.md)
- [What is the difference between Clip and Flow?](https://help.snapcall.io/en/articles/15764733-what-is-the-difference-between-clip-and-flow.md)
- [Que se passe-t-il lorsqu'un média expire ?](https://help.snapcall.io/en/articles/15291624-que-se-passe-t-il-lorsqu-un-media-expire.md)
- [Comment fonctionne l'expiration des médias ?](https://help.snapcall.io/en/articles/15264733-comment-fonctionne-l-expiration-des-medias.md)
- [Où puis-je télécharger les données de mes appels vidéo ?](https://help.snapcall.io/en/articles/15263475-ou-puis-je-telecharger-les-donnees-de-mes-appels-video.md)
- [Pourquoi mon enregistrement n'apparaît-il pas dans la liste du tableau de bord ?](https://help.snapcall.io/en/articles/15263252-pourquoi-mon-enregistrement-n-apparait-il-pas-dans-la-liste-du-tableau-de-bord.md)
- [Generate Flows Automatically from Your Zendesk Configuration](https://help.snapcall.io/en/articles/16627069-generate-flows-automatically-from-your-zendesk-configuration.md): Learn how to use Flow Generator to automatically create a SnapCall Flow from your existing Zendesk configuration, then review, customize, test, and publish it.

### AI media analysis

- [What are the AI features available at SnapCall?](https://help.snapcall.io/en/articles/10357616-what-are-the-ai-features-available-at-snapcall.md)
- [What is an AI skill?](https://help.snapcall.io/en/articles/13961733-what-is-an-ai-skill.md)
- [How can I customize the AI features for my organization?](https://help.snapcall.io/en/articles/10368149-how-can-i-customize-the-ai-features-for-my-organization.md)
- [How does SnapCall returns AI output?](https://help.snapcall.io/en/articles/13970362-how-does-snapcall-returns-ai-output.md)
- [How to test AI Skills with videos, PDFs, and other supported media types ?](https://help.snapcall.io/en/articles/15435053-how-to-test-ai-skills-with-videos-pdfs-and-other-supported-media-types.md)
- [How to Use AI Skill summary and recommendations ?](https://help.snapcall.io/en/articles/15435803-how-to-use-ai-skill-summary-and-recommendations.md)
- [What is the reasoning on AI skill configuration and how to change it ?](https://help.snapcall.io/en/articles/15435462-what-is-the-reasoning-on-ai-skill-configuration-and-how-to-change-it.md)
- [How AI Skill scores are calculated and what they mean ?](https://help.snapcall.io/en/articles/15449641-how-ai-skill-scores-are-calculated-and-what-they-mean.md)
- [In Which Languages Is SnapCall AI Output Available?](https://help.snapcall.io/en/articles/10507113-in-which-languages-is-snapcall-ai-output-available.md)
- [Which data are sent to AI partners?](https://help.snapcall.io/en/articles/10368079-which-data-are-sent-to-ai-partners.md)
- [Does SnapCall relies on third parties to process AI features?](https://help.snapcall.io/en/articles/10357693-does-snapcall-relies-on-third-parties-to-process-ai-features.md)
- [Can I switch off AI completely from my SnapCall workspace?](https://help.snapcall.io/en/articles/10357711-can-i-switch-off-ai-completely-from-my-snapcall-workspace.md)
- [Which file formats does SnapCall support for AI processing?](https://help.snapcall.io/en/articles/15013399-which-file-formats-does-snapcall-support-for-ai-processing.md)
- [Add business rules files to an AI step with Knowledge](https://help.snapcall.io/en/articles/16096701-add-business-rules-files-to-an-ai-step-with-knowledge.md)
- [AI-Generated Media Recognition](https://help.snapcall.io/en/articles/16308258-ai-generated-media-recognition.md)
- [Resolution](https://help.snapcall.io/en/articles/16298886-resolution.md)
- [Using SnapCall AI to Simplify Support for Damaged and Missing Deliveries](https://help.snapcall.io/en/articles/10214335-using-snapcall-ai-to-simplify-support-for-damaged-and-missing-deliveries.md)
- [Use SnapCall AI to simplify car check in/out processes](https://help.snapcall.io/en/articles/10153578-use-snapcall-ai-to-simplify-car-check-in-out-processes.md)
- [Quelles sont les fonctionnalités IA disponibles chez SnapCall ?](https://help.snapcall.io/en/articles/15264746-quelles-sont-les-fonctionnalites-ia-disponibles-chez-snapcall.md)
- [Choose the AI Model used in a Flow](https://help.snapcall.io/en/articles/16627115-choose-the-ai-model-used-in-a-flow.md)

### Integrations

- [\[Zendesk\] - Extract data from attachment in tickets via SnapCall](https://help.snapcall.io/en/articles/11066164-zendesk-extract-data-from-attachment-in-tickets-via-snapcall.md)
- [Integrating SnapCall into an Advanced AI Agent procedure](https://help.snapcall.io/en/articles/14523600-integrating-snapcall-into-an-advanced-ai-agent-procedure.md)
- [Comment connecter Salesforce à votre espace de travail SnapCall ?](https://help.snapcall.io/en/articles/15423651-comment-connecter-salesforce-a-votre-espace-de-travail-snapcall.md)
- [Installer et configurer SnapCall dans votre environnement Salesforce](https://help.snapcall.io/en/articles/15423557-installer-et-configurer-snapcall-dans-votre-environnement-salesforce.md)
- [Let customers start a video call from a Messaging widget](https://help.snapcall.io/en/articles/10758673-let-customers-start-a-video-call-from-a-messaging-widget.md)
- [\[Zendesk\] - How can I define which data to extract from a document?](https://help.snapcall.io/en/articles/12981517-zendesk-how-can-i-define-which-data-to-extract-from-a-document.md)
- [\[Zendesk\] Extract data from attachment in tickets via SnapCall](https://help.snapcall.io/en/articles/11968709-zendesk-extract-data-from-attachment-in-tickets-via-snapcall.md)
- [\[Zendesk\] How can I request media from a customer when they submit a ticket?](https://help.snapcall.io/en/articles/8727229-zendesk-how-can-i-request-media-from-a-customer-when-they-submit-a-ticket.md)
- [\[Zendesk\] Add SnapCall Clip/Flow into your Zendesk Advanced AI agent configuration](https://help.snapcall.io/en/articles/11967904-zendesk-add-snapcall-clip-flow-into-your-zendesk-advanced-ai-agent-configuration.md)
- [\[Zendesk\] How can an agent initiate a video call within Zendesk?](https://help.snapcall.io/en/articles/6714654-zendesk-how-can-an-agent-initiate-a-video-call-within-zendesk.md)
- [\[Zendesk\] How to launch a SnapCall inside Zendesk?](https://help.snapcall.io/en/articles/6714714-zendesk-how-to-launch-a-snapcall-inside-zendesk.md)
- [\[Zendesk\] Can I send SnapCall streams to Whatsapp users via Zendesk?](https://help.snapcall.io/en/articles/6948582-zendesk-can-i-send-snapcall-streams-to-whatsapp-users-via-zendesk.md)
- [\[Zendesk\] How can I install SnapCall into my Zendesk workspace?](https://help.snapcall.io/en/articles/6791860-zendesk-how-can-i-install-snapcall-into-my-zendesk-workspace.md)
- [\[Zendesk\] Which Zendesk Tools are currently supported by Snapcall?](https://help.snapcall.io/en/articles/6714674-zendesk-which-zendesk-tools-are-currently-supported-by-snapcall.md)
- [\[Zendesk\] Does SnapCall apply tags to tickets?](https://help.snapcall.io/en/articles/10225058-zendesk-does-snapcall-apply-tags-to-tickets.md)
- [\[Zendesk\] Why can't I see SnapCall in Zendesk?](https://help.snapcall.io/en/articles/6948570-zendesk-why-can-t-i-see-snapcall-in-zendesk.md)
- [\[Zendesk\] What is the guest or customer experience when they join a Snapcall through Zendesk?](https://help.snapcall.io/en/articles/6714826-zendesk-what-is-the-guest-or-customer-experience-when-they-join-a-snapcall-through-zendesk.md)
- [\[Zendesk\] Why can't I send calls cards in a chat, instead of links?](https://help.snapcall.io/en/articles/7003953-zendesk-why-can-t-i-send-calls-cards-in-a-chat-instead-of-links.md)
- [\[Zendesk\] How can an agent access SnapCall media from Zendesk?](https://help.snapcall.io/en/articles/9123828-zendesk-how-can-an-agent-access-snapcall-media-from-zendesk.md)
- [\[Zendesk\] - How to collect content recognition + Data extract from SnapCall?](https://help.snapcall.io/en/articles/12831415-zendesk-how-to-collect-content-recognition-data-extract-from-snapcall.md)
- [\[Zendesk\] - Set up inbound videocalls from chat conversation](https://help.snapcall.io/en/articles/13003087-zendesk-set-up-inbound-videocalls-from-chat-conversation.md)
- [\[Zendesk\] Analyze Native Upload Attachments with Advanced AI Agent](https://help.snapcall.io/en/articles/13257176-zendesk-analyze-native-upload-attachments-with-advanced-ai-agent.md)
- [\[Zendesk\] What happens when SnapCall is connected to Zendesk via oAuth?](https://help.snapcall.io/en/articles/13448665-zendesk-what-happens-when-snapcall-is-connected-to-zendesk-via-oauth.md)
- [\[Zendesk\] How to set up automated AI image fraud detection & live verification ?](https://help.snapcall.io/en/articles/13860143-zendesk-how-to-set-up-automated-ai-image-fraud-detection-live-verification.md)
- [\[Zendesk\] How to prevent SnapCall from overwriting existing Zendesk custom fields?](https://help.snapcall.io/en/articles/15423134-zendesk-how-to-prevent-snapcall-from-overwriting-existing-zendesk-custom-fields.md)
- [\[Zendesk\] Add AI Context to your attachment analysis trigger via SnapCall](https://help.snapcall.io/en/articles/15734127-zendesk-add-ai-context-to-your-attachment-analysis-trigger-via-snapcall.md)
- [\[Zendesk\] Add Clip/Flow to an Zendesk Advanced AI agent bot](https://help.snapcall.io/en/articles/10756953-zendesk-add-clip-flow-to-an-zendesk-advanced-ai-agent-bot.md)
- [How can I connect Salesforce to my SnapCall Workspace?](https://help.snapcall.io/en/articles/8473660-how-can-i-connect-salesforce-to-my-snapcall-workspace.md)
- [How can I receive media from SnapCall in SalesForce?](https://help.snapcall.io/en/articles/8489046-how-can-i-receive-media-from-snapcall-in-salesforce.md)
- [Install and configure SnapCall within your Salesforce workspace](https://help.snapcall.io/en/articles/11495505-install-and-configure-snapcall-within-your-salesforce-workspace.md)
- [How can I integrate one or more apps to my SnapCall Workspace?](https://help.snapcall.io/en/articles/6659783-how-can-i-integrate-one-or-more-apps-to-my-snapcall-workspace.md)
- [How many apps can I link to my Workspace?](https://help.snapcall.io/en/articles/6679711-how-many-apps-can-i-link-to-my-workspace.md)
- [How can I change the setting of my connection?](https://help.snapcall.io/en/articles/11521227-how-can-i-change-the-setting-of-my-connection.md)
- [How can I use Snapcall within Livechat?](https://help.snapcall.io/en/articles/6705926-how-can-i-use-snapcall-within-livechat.md)
- [How to install and set up SnapCall on your LiveChat workspace?](https://help.snapcall.io/en/articles/6652372-how-to-install-and-set-up-snapcall-on-your-livechat-workspace.md)
- [How to start a video call with SnapCall on LiveChat](https://help.snapcall.io/en/articles/6714903-how-to-start-a-video-call-with-snapcall-on-livechat.md)
- [How Can I use SnapCall Clip within LiveChat?](https://help.snapcall.io/en/articles/7197035-how-can-i-use-snapcall-clip-within-livechat.md)
- [How can I install Snapcall in my Intercom Workspace?](https://help.snapcall.io/en/articles/6718449-how-can-i-install-snapcall-in-my-intercom-workspace.md)
- [How to launch a SnapCall inside Intercom?](https://help.snapcall.io/en/articles/6715055-how-to-launch-a-snapcall-inside-intercom.md)
- [How to integrate Snapcall within Kustomer?](https://help.snapcall.io/en/articles/6752058-how-to-integrate-snapcall-within-kustomer.md)
- [How do I get started with SnapCall in Service Now?](https://help.snapcall.io/en/articles/9123797-how-do-i-get-started-with-snapcall-in-service-now.md)
- [What are the advantages of SnapCall in Service Now?](https://help.snapcall.io/en/articles/9138585-what-are-the-advantages-of-snapcall-in-service-now.md)
- [How does Snapcall within Zapier works?](https://help.snapcall.io/en/articles/6751680-how-does-snapcall-within-zapier-works.md)
- [What is required to make Snapcall works within Zapier?](https://help.snapcall.io/en/articles/6751689-what-is-required-to-make-snapcall-works-within-zapier.md)
- [How can I set up my first automation?](https://help.snapcall.io/en/articles/6751839-how-can-i-set-up-my-first-automation.md)
- [How many Zapier's third party app are compatible with Snapcall?](https://help.snapcall.io/en/articles/6751835-how-many-zapier-s-third-party-app-are-compatible-with-snapcall.md)
- [Is Zapier integration free of charge?](https://help.snapcall.io/en/articles/6751716-is-zapier-integration-free-of-charge.md)
- [What is the best to automate in SnapCall via Zapier?](https://help.snapcall.io/en/articles/6762244-what-is-the-best-to-automate-in-snapcall-via-zapier.md)
- [How can I add SnapCall in my bot configuration?](https://help.snapcall.io/en/articles/9360826-how-can-i-add-snapcall-in-my-bot-configuration.md)
- [What are the advantages of adding SnapCall inside my bot?](https://help.snapcall.io/en/articles/9361321-what-are-the-advantages-of-adding-snapcall-inside-my-bot.md)
- [How can I add a SnapCall Flow link into my Chatbot configuration?](https://help.snapcall.io/en/articles/9361464-how-can-i-add-a-snapcall-flow-link-into-my-chatbot-configuration.md)
- [Can I add a SnapCall link inside a button when using a chatbot?](https://help.snapcall.io/en/articles/9362514-can-i-add-a-snapcall-link-inside-a-button-when-using-a-chatbot.md)
- [\[Zendesk\] - How to collect AI output from SnapCall using Advanced AI agent?](https://help.snapcall.io/en/articles/9983996-zendesk-how-to-collect-ai-output-from-snapcall-using-advanced-ai-agent.md)

### SnapCall workspace \(Dashboard, insights, users\)

- [Comment ajouter des utilisateurs à mon espace de travail SnapCall ?](https://help.snapcall.io/en/articles/15263536-comment-ajouter-des-utilisateurs-a-mon-espace-de-travail-snapcall.md)
- [Qu'est-ce qu'un espace de travail ?](https://help.snapcall.io/en/articles/15263528-qu-est-ce-qu-un-espace-de-travail.md)
- [Comment accéder au tableau de bord ?](https://help.snapcall.io/en/articles/15263431-comment-acceder-au-tableau-de-bord.md)
- [Qui a accès au tableau de bord ?](https://help.snapcall.io/en/articles/15263369-qui-a-acces-au-tableau-de-bord.md)
- [Comment fonctionne le tableau de bord ?](https://help.snapcall.io/en/articles/15262804-comment-fonctionne-le-tableau-de-bord.md)
- [How does the Dashboard works?](https://help.snapcall.io/en/articles/6672259-how-does-the-dashboard-works.md)
- [Why can't I see my recording on the dashboard list?](https://help.snapcall.io/en/articles/6704328-why-can-t-i-see-my-recording-on-the-dashboard-list.md)
- [Who has access to the Dashboard?](https://help.snapcall.io/en/articles/8555714-who-has-access-to-the-dashboard.md)
- [Is it possible to restrict users from accessing a Dashboard?](https://help.snapcall.io/en/articles/9138545-is-it-possible-to-restrict-users-from-accessing-a-dashboard.md)
- [How can I access the Dashboard?](https://help.snapcall.io/en/articles/9138549-how-can-i-access-the-dashboard.md)
- [Introduction to SnapCall Insight](https://help.snapcall.io/en/articles/9448410-introduction-to-snapcall-insight.md)
- [Can I compare data in my insights?](https://help.snapcall.io/en/articles/9358780-can-i-compare-data-in-my-insights.md)
- [Can I schedule a report?](https://help.snapcall.io/en/articles/6700619-can-i-schedule-a-report.md)
- [Where can I download my videocall's data?](https://help.snapcall.io/en/articles/6700714-where-can-i-download-my-videocall-s-data.md)
- [Can I download all my recordings at once in my workspace?](https://help.snapcall.io/en/articles/6704514-can-i-download-all-my-recordings-at-once-in-my-workspace.md)
- [Overview to Public Pages](https://help.snapcall.io/en/articles/8556207-overview-to-public-pages.md)
- [Which fields and actions can I customize on the Public Page?](https://help.snapcall.io/en/articles/8556232-which-fields-and-actions-can-i-customize-on-the-public-page.md)
- [Are public pages free of charge?](https://help.snapcall.io/en/articles/8556290-are-public-pages-free-of-charge.md)
- [How many Public Page can I create?](https://help.snapcall.io/en/articles/8556295-how-many-public-page-can-i-create.md)
- [Does Public Page support multilanguage?](https://help.snapcall.io/en/articles/8556298-does-public-page-support-multilanguage.md)
- [How will my agents be notified of incoming media from clients?](https://help.snapcall.io/en/articles/8556308-how-will-my-agents-be-notified-of-incoming-media-from-clients.md)
- [How to configure and set up a Public page?](https://help.snapcall.io/en/articles/8632110-how-to-configure-and-set-up-a-public-page.md)
- [Which actions can an end user submit from a Public Page?](https://help.snapcall.io/en/articles/9108940-which-actions-can-an-end-user-submit-from-a-public-page.md)
- [Can an end user schedule a call?](https://help.snapcall.io/en/articles/9104577-can-an-end-user-schedule-a-call.md)
- [Introduction to dynamic fields in Public Page URL](https://help.snapcall.io/en/articles/9361177-introduction-to-dynamic-fields-in-public-page-url.md)

### Call scheduling

- [Introduction to Call Scheduling](https://help.snapcall.io/en/articles/9454559-introduction-to-call-scheduling.md)
- [Setting Up Call Scheduling with SnapCall](https://help.snapcall.io/en/articles/10701237-setting-up-call-scheduling-with-snapcall.md)
- [\[Zendesk\] Add call scheduling within an Ultimate configuration](https://help.snapcall.io/en/articles/11967998-zendesk-add-call-scheduling-within-an-ultimate-configuration.md)
- [How does schedule call works?](https://help.snapcall.io/en/articles/8555708-how-does-schedule-call-works.md)
- [Can an agent schedule a call?](https://help.snapcall.io/en/articles/6694652-can-an-agent-schedule-a-call.md)
- [Can I synchronized a calendar with SnapCall?](https://help.snapcall.io/en/articles/11496708-can-i-synchronized-a-calendar-with-snapcall.md)
- [Where can I overview the list of published event?](https://help.snapcall.io/en/articles/11496733-where-can-i-overview-the-list-of-published-event.md)
- [How can I send an email to the client when they schedule a call?](https://help.snapcall.io/en/articles/11496776-how-can-i-send-an-email-to-the-client-when-they-schedule-a-call.md)
- [Can I add working hours within my event?](https://help.snapcall.io/en/articles/11496788-can-i-add-working-hours-within-my-event.md)
- [Can I connect an event to a specific Team?](https://help.snapcall.io/en/articles/11496805-can-i-connect-an-event-to-a-specific-team.md)
- [Can I customize the booking page with my branding?](https://help.snapcall.io/en/articles/11496815-can-i-customize-the-booking-page-with-my-branding.md)
- [How to set up email notifications for Call Scheduling ?](https://help.snapcall.io/en/articles/11680683-how-to-set-up-email-notifications-for-call-scheduling.md)
- [How can I disable or activate a booking event?](https://help.snapcall.io/en/articles/6867592-how-can-i-disable-or-activate-a-booking-event.md)
- [Can I automatically disable call links?](https://help.snapcall.io/en/articles/6867599-can-i-automatically-disable-call-links.md)
- [Can I customize the message on the Booking pages?](https://help.snapcall.io/en/articles/6867601-can-i-customize-the-message-on-the-booking-pages.md)
- [How will I get notified when a client contacts me via the Public Page?](https://help.snapcall.io/en/articles/6867661-how-will-i-get-notified-when-a-client-contacts-me-via-the-public-page.md)
- [Does SnapCall have an IVR?](https://help.snapcall.io/en/articles/6867741-does-snapcall-have-an-ivr.md)
- [How can I modify or create an event for people to book calls with?](https://help.snapcall.io/en/articles/9104787-how-can-i-modify-or-create-an-event-for-people-to-book-calls-with.md)
- [Can I customize the booking interface to match our brand’s design?](https://help.snapcall.io/en/articles/10701621-can-i-customize-the-booking-interface-to-match-our-brand-s-design.md)
- [Does SnapCall send automatic reminders to customers before a scheduled call?](https://help.snapcall.io/en/articles/10701734-does-snapcall-send-automatic-reminders-to-customers-before-a-scheduled-call.md)

### Video Call

- [Why can’t I see the customer on a video call even though they’ve joined the same room?](https://help.snapcall.io/en/articles/13374907-why-can-t-i-see-the-customer-on-a-video-call-even-though-they-ve-joined-the-same-room.md)
- [How do I test my connection and call settings?](https://help.snapcall.io/en/articles/9902279-how-do-i-test-my-connection-and-call-settings.md)
- [What is SnapCall Clip?](https://help.snapcall.io/en/articles/6948278-what-is-snapcall-clip.md)
- [How can I use SnapCall Clip?](https://help.snapcall.io/en/articles/6948319-how-can-i-use-snapcall-clip.md)
- [Why should I use SnapCall Clip?](https://help.snapcall.io/en/articles/6948446-why-should-i-use-snapcall-clip.md)
- [Can I integrate SnapCall Clip in a contact form?](https://help.snapcall.io/en/articles/6948403-can-i-integrate-snapcall-clip-in-a-contact-form.md)
- [Where do you store files generated via SnapCall Clip?](https://help.snapcall.io/en/articles/6951580-where-do-you-store-files-generated-via-snapcall-clip.md)
- [How long can a recording be in SnapCall Clip?](https://help.snapcall.io/en/articles/6951587-how-long-can-a-recording-be-in-snapcall-clip.md)
- [Is Clip powered by AI?](https://help.snapcall.io/en/articles/8075192-is-clip-powered-by-ai.md)
- [Can I use SnapCall Clip within my CRM?](https://help.snapcall.io/en/articles/6948321-can-i-use-snapcall-clip-within-my-crm.md)
- [Is it possible to upload pre recorded media?](https://help.snapcall.io/en/articles/10709517-is-it-possible-to-upload-pre-recorded-media.md)
- [Are media processed via SnapCall added inside the ticket?](https://help.snapcall.io/en/articles/11521743-are-media-processed-via-snapcall-added-inside-the-ticket.md)
- [What is the media viewer?](https://help.snapcall.io/en/articles/8555718-what-is-the-media-viewer.md)
- [Is media viewer public?](https://help.snapcall.io/en/articles/9108397-is-media-viewer-public.md)
- [Can I share a media viewer link with my clients?](https://help.snapcall.io/en/articles/9108959-can-i-share-a-media-viewer-link-with-my-clients.md)
- [Which options are available in the media viewer?](https://help.snapcall.io/en/articles/9329547-which-options-are-available-in-the-media-viewer.md)
- [What is SnapCall Flow, and what are the benefits?](https://help.snapcall.io/en/articles/9193822-what-is-snapcall-flow-and-what-are-the-benefits.md)
- [How can I use my Flows once configured?](https://help.snapcall.io/en/articles/9193875-how-can-i-use-my-flows-once-configured.md)
- [How can I manage my SnapCall Flows?](https://help.snapcall.io/en/articles/9193876-how-can-i-manage-my-snapcall-flows.md)
- [Can I extract information from snapshots or video?](https://help.snapcall.io/en/articles/9073216-can-i-extract-information-from-snapshots-or-video.md)
- [Does SnapCall Flow works on mobile?](https://help.snapcall.io/en/articles/9383256-does-snapcall-flow-works-on-mobile.md)
- [Can SnapCall detect if media are AI generated?](https://help.snapcall.io/en/articles/13859599-can-snapcall-detect-if-media-are-ai-generated.md)
- [What is the Triage Skill Option in SnapCall Flow, and What Are Its Benefits?](https://help.snapcall.io/en/articles/14020163-what-is-the-triage-skill-option-in-snapcall-flow-and-what-are-its-benefits.md)
- [Can I prompt customers to resubmit missing target media in the ticket?](https://help.snapcall.io/en/articles/14336055-can-i-prompt-customers-to-resubmit-missing-target-media-in-the-ticket.md)
- [How does Recommendations works at SnapCall?](https://help.snapcall.io/en/articles/14337211-how-does-recommendations-works-at-snapcall.md)
- [What is a SnapCall Flow report?](https://help.snapcall.io/en/articles/14336645-what-is-a-snapcall-flow-report.md)
- [Flow Attachments: How They Work and How to Set Them Up](https://help.snapcall.io/en/articles/14335468-flow-attachments-how-they-work-and-how-to-set-them-up.md)
- [How can I access the AI summary?](https://help.snapcall.io/en/articles/8075205-how-can-i-access-the-ai-summary.md)
- [Can I customize the prompt of the AI summary?](https://help.snapcall.io/en/articles/8105576-can-i-customize-the-prompt-of-the-ai-summary.md)
- [Why the summary of the media doesn't appear?](https://help.snapcall.io/en/articles/8559813-why-the-summary-of-the-media-doesn-t-appear.md)
- [Why my video doesn't have a summary?](https://help.snapcall.io/en/articles/9104988-why-my-video-doesn-t-have-a-summary.md)
- [How can I use KYC at SnapCall?](https://help.snapcall.io/en/articles/13184468-how-can-i-use-kyc-at-snapcall.md)
- [How does SnapCall verifies ID?](https://help.snapcall.io/en/articles/13229199-how-does-snapcall-verifies-id.md)
- [How can I add KYC on my Flow?](https://help.snapcall.io/en/articles/13229219-how-can-i-add-kyc-on-my-flow.md)
- [Are ID pictures saved on my dashboard?](https://help.snapcall.io/en/articles/13229255-are-id-pictures-saved-on-my-dashboard.md)
- [How does SnapCall confirms if KYC was successful?](https://help.snapcall.io/en/articles/13229271-how-does-snapcall-confirms-if-kyc-was-successful.md)
- [How does AI works on pictures and video?](https://help.snapcall.io/en/articles/9081255-how-does-ai-works-on-pictures-and-video.md)
- [How can I start using AI on video?](https://help.snapcall.io/en/articles/9081256-how-can-i-start-using-ai-on-video.md)
- [Can I add/remove AI outputs in my CRM tickets?](https://help.snapcall.io/en/articles/9150627-can-i-add-remove-ai-outputs-in-my-crm-tickets.md)
- [Can I share my whole screen or a specific tab when recording?](https://help.snapcall.io/en/articles/8560330-can-i-share-my-whole-screen-or-a-specific-tab-when-recording.md)
- [Knowledge base - Introduction](https://help.snapcall.io/en/articles/8379267-knowledge-base-introduction.md)
- [How can I connect my articles with SnapCall?](https://help.snapcall.io/en/articles/8379284-how-can-i-connect-my-articles-with-snapcall.md)
- [What is a SnapCall Library?](https://help.snapcall.io/en/articles/9546486-what-is-a-snapcall-library.md)
- [How can an agent share a media from a Library?](https://help.snapcall.io/en/articles/9546509-how-can-an-agent-share-a-media-from-a-library.md)
- [How can I add a media to my Library?](https://help.snapcall.io/en/articles/9759582-how-can-i-add-a-media-to-my-library.md)
- [Are media in the Library visible to all users?](https://help.snapcall.io/en/articles/9759621-are-media-in-the-library-visible-to-all-users.md)
- [What are the Overall Advantages of Using the "Library" Feature?](https://help.snapcall.io/en/articles/9759797-what-are-the-overall-advantages-of-using-the-library-feature.md)
- [Can we customize the video links shared from the Library?](https://help.snapcall.io/en/articles/9759817-can-we-customize-the-video-links-shared-from-the-library.md)
- [Is there a limit to how many videos we can store in the Library?](https://help.snapcall.io/en/articles/9759822-is-there-a-limit-to-how-many-videos-we-can-store-in-the-library.md)
- [Can videos in the Library be updated or replaced easily?](https://help.snapcall.io/en/articles/9759827-can-videos-in-the-library-be-updated-or-replaced-easily.md)
- [Can I organize my media library with folders ?](https://help.snapcall.io/en/articles/15423272-can-i-organize-my-media-library-with-folders.md)
- [What is content moderation?](https://help.snapcall.io/en/articles/10221328-what-is-content-moderation.md)
- [How does content moderation works?](https://help.snapcall.io/en/articles/10221408-how-does-content-moderation-works.md)
- [How do I recognize moderated content?](https://help.snapcall.io/en/articles/10221448-how-do-i-recognize-moderated-content.md)
- [What is image stock detection?](https://help.snapcall.io/en/articles/10221520-what-is-image-stock-detection.md)
- [How does Image Stock detection works?](https://help.snapcall.io/en/articles/10221531-how-does-image-stock-detection-works.md)
- [What is the difference between partial and full match in image stock detection?](https://help.snapcall.io/en/articles/10260923-what-is-the-difference-between-partial-and-full-match-in-image-stock-detection.md)
- [Can I receive inbound call within my CRM?](https://help.snapcall.io/en/articles/9311163-can-i-receive-inbound-call-within-my-crm.md)
- [How can I enable the pointer feature in a videocall?](https://help.snapcall.io/en/articles/12655382-how-can-i-enable-the-pointer-feature-in-a-videocall.md)
- [What are the advantages of video calls compared to standard calls?](https://help.snapcall.io/en/articles/6716044-what-are-the-advantages-of-video-calls-compared-to-standard-calls.md)
- [What are the common use of video calls in support?](https://help.snapcall.io/en/articles/6705260-what-are-the-common-use-of-video-calls-in-support.md)
- [Can external participants join a SnapCall?](https://help.snapcall.io/en/articles/6719391-can-external-participants-join-a-snapcall.md)
- [Is there a limit of participants in a SnapCall?](https://help.snapcall.io/en/articles/6705255-is-there-a-limit-of-participants-in-a-snapcall.md)
- [Do SnapCall links expire?](https://help.snapcall.io/en/articles/6719422-do-snapcall-links-expire.md)
- [How can I invite guests to a call?](https://help.snapcall.io/en/articles/8800557-how-can-i-invite-guests-to-a-call.md)
- [Can I invite someone to join a call via SMS?](https://help.snapcall.io/en/articles/9180136-can-i-invite-someone-to-join-a-call-via-sms.md)
- [Can I limit the options available in the video call interface?](https://help.snapcall.io/en/articles/9902287-can-i-limit-the-options-available-in-the-video-call-interface.md)
- [Can I transcribe a video call? How do I get the transcript?](https://help.snapcall.io/en/articles/9902300-can-i-transcribe-a-video-call-how-do-i-get-the-transcript.md)
- [Can I make and receive calls with Snapcall using a phone number?](https://help.snapcall.io/en/articles/6659748-can-i-make-and-receive-calls-with-snapcall-using-a-phone-number.md)
- [How can I record a call?](https://help.snapcall.io/en/articles/8064749-how-can-i-record-a-call.md)
- [Video recordings: use cases and best practices](https://help.snapcall.io/en/articles/8064771-video-recordings-use-cases-and-best-practices.md)
- [Can agents record a video call?](https://help.snapcall.io/en/articles/8064758-can-agents-record-a-video-call.md)
- [Where can I find the recordings?](https://help.snapcall.io/en/articles/8064763-where-can-i-find-the-recordings.md)
- [How long SnapCall keeps recordings?](https://help.snapcall.io/en/articles/6704349-how-long-snapcall-keeps-recordings.md)
- [When is a recording initiated?](https://help.snapcall.io/en/articles/6704314-when-is-a-recording-initiated.md)
- [Can I automatically transfer every recording to our dedicated server?](https://help.snapcall.io/en/articles/9448741-can-i-automatically-transfer-every-recording-to-our-dedicated-server.md)
- [How can I share my screen?](https://help.snapcall.io/en/articles/6691430-how-can-i-share-my-screen.md)
- [Which portion of my screen can I share during a videocall?](https://help.snapcall.io/en/articles/6691447-which-portion-of-my-screen-can-i-share-during-a-videocall.md)
- [Can I use screensharing on mobile?](https://help.snapcall.io/en/articles/6691449-can-i-use-screensharing-on-mobile.md)
- [Can I point to options or menus on the customer’s screen while they are sharing it?](https://help.snapcall.io/en/articles/11508172-can-i-point-to-options-or-menus-on-the-customer-s-screen-while-they-are-sharing-it.md)
- [How does 'Share link' works?](https://help.snapcall.io/en/articles/6691460-how-does-share-link-works.md)
- [Can the customer access shared links once a call is ended?](https://help.snapcall.io/en/articles/6691470-can-the-customer-access-shared-links-once-a-call-is-ended.md)
- [How does the 'Virtual Background' works?](https://help.snapcall.io/en/articles/6694663-how-does-the-virtual-background-works.md)
- [Can I use a virtual background on a mobile device ?](https://help.snapcall.io/en/articles/6695023-can-i-use-a-virtual-background-on-a-mobile-device.md)
- [Can I add a custom picture for the virtual background feature?](https://help.snapcall.io/en/articles/8899331-can-i-add-a-custom-picture-for-the-virtual-background-feature.md)
- [Can I switch virtual background off for customers?](https://help.snapcall.io/en/articles/8899318-can-i-switch-virtual-background-off-for-customers.md)
- [Can I automatically apply a custom virtual background by default?](https://help.snapcall.io/en/articles/13560112-can-i-automatically-apply-a-custom-virtual-background-by-default.md)
- [Can I prompt a guest to activate their microphone, camera, or share their screen?](https://help.snapcall.io/en/articles/6743722-can-i-prompt-a-guest-to-activate-their-microphone-camera-or-share-their-screen.md)
- [What is Picture-in-Picture?](https://help.snapcall.io/en/articles/6691494-what-is-picture-in-picture.md)
- [How does Picture in Picture works?](https://help.snapcall.io/en/articles/6691499-how-does-picture-in-picture-works.md)
- [Can I take a Snapshot while on a call?](https://help.snapcall.io/en/articles/6672241-can-i-take-a-snapshot-while-on-a-call.md)
- [Can I save the shared pictures?](https://help.snapcall.io/en/articles/6695066-can-i-save-the-shared-pictures.md)
- [How does 'Quick Connect' works?](https://help.snapcall.io/en/articles/6691480-how-does-quick-connect-works.md)
- [Which devices are compatible with the Quick connect feature?](https://help.snapcall.io/en/articles/6691492-which-devices-are-compatible-with-the-quick-connect-feature.md)
- [Which are the best use cases for 'Quick connect'?](https://help.snapcall.io/en/articles/6672354-which-are-the-best-use-cases-for-quick-connect.md)
- [Why I can't open a media?](https://help.snapcall.io/en/articles/9323397-why-i-can-t-open-a-media.md)
- [Why there is image noise on the media uploaded?](https://help.snapcall.io/en/articles/9305637-why-there-is-image-noise-on-the-media-uploaded.md)
- [Why custom field was not populated via Data Extract feature?](https://help.snapcall.io/en/articles/10741479-why-custom-field-was-not-populated-via-data-extract-feature.md)
- [Why SnapCall does not create a new ticket for each media received?](https://help.snapcall.io/en/articles/10741543-why-snapcall-does-not-create-a-new-ticket-for-each-media-received.md)
- [How can I troubleshoot in-call error messages?](https://help.snapcall.io/en/articles/6672298-how-can-i-troubleshoot-in-call-error-messages.md)
- [Why I can't establish a video call via Snapcall?](https://help.snapcall.io/en/articles/6675778-why-i-can-t-establish-a-video-call-via-snapcall.md)
- [\[Livechat\] On my website, customers are getting "invalid ID" message when they try to launch a video call.](https://help.snapcall.io/en/articles/6705256-livechat-on-my-website-customers-are-getting-invalid-id-message-when-they-try-to-launch-a-video-call.md)
- [Why can't I unlock camera and microphone?](https://help.snapcall.io/en/articles/6672261-why-can-t-i-unlock-camera-and-microphone.md)
- [Why I can't screenshare from a mobile device?](https://help.snapcall.io/en/articles/6672302-why-i-can-t-screenshare-from-a-mobile-device.md)