You can add a Knowledge Base to a Flow, so that you can use different FAQ based on the URL that you share to your customer to upload a media.
To proceed, head to your SnapCall Dashboard, then either select an existing Flow or create a new one. Once done, head to the 'Configuration' tab, then look for the sub tab 'AI Analysis' just below. Add the AI skill 'Knowledge Base'.
Once you do so, you'll have the possibility to add one or more FAQ URL so that SnapCall will only look for answers there, instead of the whole web.
As the connection is only done via URL, you don't need to worry about updating your Knowledge Base as it is enough to update the main source, however you need to make sure that the URL is publicly available so that our AI can use it.