SnapCall provides the possibility to add dynamic values within a Public Page URLs, so that certain actions can be automated or media rerouted to existing tickets.

For example, you can define an email address inside the URL so that customers won't have to type that when they want to use SnapCall via the Public Page.

Even better if you add the Public Page inside a bot configuration, you can add a dynamic email address value into the URL so that the bot will take care of adding that information once the customer provides that.

Here's the full list of values that can be added inside a Public Page URLs:

flow: it allows you to redirect the customer to a specific Flow you configured on the dashboard, which can be either a clip or a live videocall flow.

customerEmail: allows you to define the email address of the customer so that they don't have to type that in the UI.

ticket: allows you to add the id or a number of a ticket. If SnapCall is connected to your CRM via the dedicated integration tab in your dashboard, the attachment uploaded by the customer will be added directly inside the ticket itself.

Each of these variables need to be applied at the end of the public page URL. The first variable needs to be accompanied by a '?' character, placed between the end of the URL and the variable as shown below.

Once done, you can also define other variables within the same link, by using the character '&', plus the variable itself that you want to define, as per the example below.