There are plenty of reason to add video as a support channel within a chatbot, but here below we thought about mentioning those which delivers most of the benefit for our customers:
Having SnapCall into your bot would allow you to make sure all your support channels are available in one single widget.
βAI on video would allow you to automate and propose to customers specific information, articles or videos which are relevant to their issue
βAs most of the widgets or bots have limitations with file attachments or no possibility to upload files at all, SnapCall would allow you to bypass this
βSnapCall provides you the possibility to extract information from the video client uploads. The media will be automatically added into a new or existing tickets and agents can play that without the need of opening a new tab
βSnapCall is useful in all those use cases where video make it easier for a customer to describe their issue, for example: troubleshooting, damaged deliveries, error messages on a website, live onboarding or client verification.