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All CollectionsConnections and third party integrationsConnect SnapCall with your Chatbot
What are the advantages of adding SnapCall inside my bot?
What are the advantages of adding SnapCall inside my bot?
Alessandro Angioni avatar
Written by Alessandro Angioni
Updated over a week ago

There are plenty of reason to add video as a support channel within a chatbot, but here below we thought about mentioning those which delivers most of the benefit for our customers:

  • Having SnapCall into your bot would allow you to make sure all your support channels are available in one single widget.
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  • AI on video would allow you to automate and propose to customers specific information, articles or videos which are relevant to their issue
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  • As most of the widgets or bots have limitations with file attachments or no possibility to upload files at all, SnapCall would allow you to bypass this
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  • SnapCall provides you the possibility to extract information from the video client uploads. The media will be automatically added into a new or existing tickets and agents can play that without the need of opening a new tab
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  • SnapCall is useful in all those use cases where video make it easier for a customer to describe their issue, for example: troubleshooting, damaged deliveries, error messages on a website, live onboarding or client verification.

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