AI on video would allow you to automate and propose to customers specific information, articles or videos which are relevant to their issue
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As most of the widgets or bots have limitations with file attachments or no possibility to upload files at all, SnapCall would allow you to bypass this
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SnapCall can be used to automate specific support processes: for example you can automatically propose a refund to clients that prove they received a damage product with video, or you can use SnapCall to scan invoices or document received by customers.
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Support chat can be also automatically prioritized based on what client shows on the media: you can decide to automatically populate specific custom fields based on the video recorded, so that your CRM will give priority on those tickets based on the value on them.
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SnapCall provides you the possibility to extract information from the video client uploads. The media will be automatically added into a new or existing tickets and agents can play that without the need of opening a new tab
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SnapCall is useful in all those use cases where video make it easier for a customer to describe their issue, for example: troubleshooting, damaged deliveries, error messages on a website, live onboarding or client verification.
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Having SnapCall into your bot would allow you to make sure all your support channels are available in one single widget, including video calls, call scheduling and offline voice message.
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