There are plenty of reason to add video as a support channel within a chatbot, but here below we thought about mentioning those which delivers most of the benefit for our customers:
AI on video would allow you to automate and propose to customers specific information, articles or videos which are relevant to their issue
As most of the widgets or bots have limitations with file attachments or no possibility to upload files at all, SnapCall would allow you to bypass this
SnapCall can be used to automate specific support processes: for example you can automatically propose a refund to clients that prove they received a damage product with video, or you can use SnapCall to scan invoices or document received by customers.
Support chat can be also automatically prioritized based on what client shows on the media: you can decide to automatically populate specific custom fields based on the video recorded, so that your CRM will give priority on those tickets based on the value on them.
SnapCall provides you the possibility to extract information from the video client uploads. The media will be automatically added into a new or existing tickets and agents can play that without the need of opening a new tab
SnapCall is useful in all those use cases where video make it easier for a customer to describe their issue, for example: troubleshooting, damaged deliveries, error messages on a website, live onboarding or client verification.
Having SnapCall into your bot would allow you to make sure all your support channels are available in one single widget, including video calls, call scheduling and offline voice message.