How does billing works at SnapCall?
Alessandro Angioni avatar
Written by Alessandro Angioni
Updated over a week ago

SnapCall offers three different pricing plans and each of them can be renewed either monthly or yearly. In case of a yearly discount, it is applied a discount on top of the total price.

If you decide to pay with a debit/credit cards, SnapCall will charge that monthly or yearly, in accordance to the pricing plan selected. On the other hand, in case of payment via bank transfer we will send you an invoice to proceed with the payment with.

Regardless of that, each plan allows you to create video calls, clip recorders and add your team to your workspace, but here below you can find a detailed overview of the plans:

The Lite plan allows you to get access to instant video calls and video recorder, and you can set up as many as you want. While on a videocall, both your customers and your agents will be able to share their screen and use all the features provided in the interface, with the exception of audio and video recording.
SnapCall Lite is recommended for small team with up to 5 agents and it is designed for company who wants to address specific use cases with image and video solutions.

SnapCall Pro Suite plan includes 20 agent seats, gives you access to advanced AI features, and includes analytics and advanced reporting. With SnapCall Pro, your agents will be receive recommendations from SnapCall when they receive videos from your customers.

  • It is not possible to add more seats than what your subscriptions allows you. If you need to add more agents to your Workspace you can upgrade from Lite to Pro or contact our Customer Success Team if you have already a Pro subscription.

  • Your credit card is automatically charged at the end of every subscription period (monthly or yearly) unless you cancel your subscription.

  • If there’s an issue with your card payment SnapCall will notify you via email and will reattempt the payment only one time within the next 30 days. If all attempts fail, your account will be suspended.

SnapCall Enterprise allows large organizations to add as many agents as they would like to, and also customize the end user and agent experience. A Customer Success Manager is also added to make sure the experience is as smooth as possible.

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