There are two ways to ensure your agents are notified when clients interact with SnapCall:
Email notification
If a client interact with your Public Page and send a media or a call request, SnapCall send an email to the user linked to such action. The email will be sent to the address of the user's account.
Convert the email into a ticket in your CRM
Another way to make sure agents are aware of the new media, is to make sure each notification sent by SnapCall will be converted into a ticket in your CRM, so that agents can manage this in a queue.
In order for this to happen, make sure each action active in your Public Page will be assigned to a single user, which email address will be linked to the support one of your CRM.
This way, when your CRM receives the email from SnapCall, it will make sure to convert it into a ticket and assign to a specific queue according to the automation that you set up.