SnapCall supports SAML, allowing you to manage user accounts and statuses from a central identity provider such as Microsoft Entra or Okta.
Enabling SAML in your SnapCall workspace takes just a few minutes. Follow these steps to complete the setup:
1. Activate the SAML Feature
Request activation by contacting your Customer Success Manager or submitting a support ticket. Once enabled, you'll find the option under Settings > General
2. Configure SAML with Microsoft Entra
In Microsoft Entra, create a new app with SAML support for Single Sign-On (SSO).
Open SnapCall and navigate to the SAML configuration menu. Copy the ACS URL and Entity ID and add them to your Entra app.
In the Entra app, set the attributes as follows:
firstName →
user.givennameUnique User Identifier →
user.mail
3. Link Metadata Between Entra and SnapCall
Copy the App Federation Metadata URL from Entra and paste it into the idP Metadata URL field in SnapCall's SAML settings.
Alternatively, download the SAML XML file from Entra and upload it to SnapCall using the designated option.
4. Save and Verify Configuration
Save the changes in both SnapCall and Entra. SnapCall will notify you immediately if the configuration is successful.
5. Logging in with SAML
Users assigned to the Entra app can now log in to SnapCall by selecting the SSO button on the login page and entering their Workspace ID.
If everything is set up correctly, they will be automatically signed in to their SnapCall workspace.