If you're team is currently using one of our supported conversational platform, such as Zendesk, Intercom or Livechat, it's enough to search for Snapcall in the specific platform's marketplace and install it. You can find here a current list of our supported CRM and apps.
Once this is done and the configuration completed, your agents can use Snapcall within a chat to make calls and videos, as well as use some of our core features while being in a call, such as the possibility to share their screen.
If you'd like to keep track of the calls made by your Team and get access to all the videocall recordings, it will be necessary to set up a Team within your Snapcall account. This requires a Pro or Enterprise subscription and you can find more instruction on how to create a Team in the following link.