The first obvious advantage is that video offers an additional channel to your support experience, which enables customers and agents to quickly show or explain something visually rather than using voice (which often requires interpretation or it might be subjected to misunderstanding).

And by the way, neither the customer nor the agent is forced to enable their camera to join a video call: the option is available on the interface and it's up to them whether they want to use it or not.

Video includes as well the possibility to screen share, which simplify even further customer onboarding, troubleshooting error messages or verify new users to onboard them to a product.

With SnapCall you are in control of where customers can initiate a video call, which user base (high value customers or all of them), when and how. You can decide to add SnapCall to a chatbot or you can print a QR code into the package of your product, so that customers can quickly connect scanning those instead of endlessly looking for contact information elsewhere.

Enable your online customers to have real-time conversations with your brand and to deliver knowledge in an easily accessible form. This will create one-on-one connections between your customers and support agents, making users feel heard and cared for.

By integrating voice, video and screen sharing into your online customer interactions, you'll ensure a seamless engagement with your agent. Thus, you provide the customer a convenient and free way to get in touch with you in a single click without leaving the chat.
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Our solution is web based, meaning customers won't need to phone a number and go through an IVR process to contact the right person in your Team: instead they can just click on a button of your website or scan a QR code.

Adding face-to-face interaction to your online sales can allow you to achieve the same performance as offline interactions with customers. Embedding video personalizes the customer journey, offers augmented experience and, reduces customer turnover.