Video calls - live communications with your customers
By Alessandro1 author38 articles
Can I receive inbound call within my CRM?
How can I enable the pointer feature in a videocall?
Video calls - overview
Frequently asked question about our video call solutions
What are the advantages of video calls compared to standard calls?
What are the common use of video calls in support?
Can external participants join a SnapCall?
Is there a limit of participants in a SnapCall?
Do SnapCall links expire?
How can I invite guests to a call?
Can I invite someone to join a call via SMS?
Can I limit the options available in the video call interface?
Can I transcribe a video call? How do I get the transcript?
Can I make and receive calls with Snapcall using a phone number?
Call recordings
Learn more about how agents can record both video and audio of a call
How can I record a call?
Video recordings: use cases and best practices
Can agents record a video call?
Where can I find the recordings?
How long SnapCall keeps recordings?
When is a recording initiated?
Can I automatically transfer every recording to our dedicated server?
Quick Connect
Allow customers and agents to join a call from a mobile device
How does 'Quick Connect' works?
Which devices are compatible with the Quick connect feature?
Which are the best use cases for 'Quick connect'?