There are two ways to record a call:
Automatically: you can find the option under 'Settings' > 'General' > 'Preferences', under Recordings.
The option will work only if at least two participants will join the videocall, and only the audio will be recorded (not the video or the screen).
Manually: Agents can initiate a video recording manually from the call interface if two or more participants are on the same call. This option needs to be also enabled in the videocall flow, under the tab 'Configuration' of the flow builder.
As an agent, to record a SnapCall, simply click on the Menu at the top right then click on “Record Call”. Only SnapCall users can record a call, and they can do that once joining them.
Once you have clicked on this button, the recording of the call will start. A small pop-up notification will advise both sides that the recording is in progress.
The end user will also receive a call recording notification. If guests want to avoid being recorded, they can leave the call or deactivate their webcam.
To end call recording, simply click again on the menu in the top right-hand corner, then on "Stop record".
Once a call is recorded, you will find it in the tab Call > Recording.
💡 Tip: Use Clip to Record & Share Videos
In addition to recording calls, SnapCall also offers the Video Clip feature.
Both agents and customers can use Clip to easily record short videos, screenshots, or screen recordings to share key information before or after a call. This is especially useful for asynchronous communication — for example, when a customer isn’t available for a live call or when an agent wants to send a personalized explanation.
Want to know more about Clip feature for your team? Please contact our support team at support@snapcall.io to get started.