SnapCall

Alessandro Angioni

Learn more about SnapCall instant videocalls and SnapCall Clip

Products and features

Can I receive inbound call within my CRM?

How can I enable the pointer feature in a videocall?

Video calls - live communications with your customers

What are the advantages of video calls compared to standard calls?

What are the common use of video calls in support?

Can external participants join a SnapCall?

Is there a limit of participants in a SnapCall?

Do SnapCall links expire?

How can I invite guests to a call?

Can I invite someone to join a call via SMS?

Can I limit the options available in the video call interface?

Can I transcribe a video call? How do I get the transcript?

Can I make and receive calls with Snapcall using a phone number?

Frequently asked question about our video call solutions

Video calls - overview

How can I record a call?

Video recordings: use cases and best practices

Can agents record a video call?

Where can I find the recordings?

How long SnapCall keeps recordings?

When is a recording initiated?

Can I automatically transfer every recording to our dedicated server?

Learn more about how agents can record both video and audio of a call

Call recordings

How can I share my screen?

Which portion of my screen can I share during a videocall?

Can I use screensharing on mobile?

Can I point to options or menus on the customer’s screen while they are sharing it?

Screensharing

How does 'Share link' works?

Can the customer access shared links once a call is ended?

Share link

How does the 'Virtual Background' works?

Can I use a virtual background on a mobile device ?

Can I add a custom picture for the virtual background feature?

Can I switch virtual background off for customers?

Can I automatically apply a custom virtual background by default?

Virtual background

Can I prompt a guest to activate their microphone, camera, or share their screen?

Request input

What is Picture-in-Picture?

How does Picture in Picture works?

Picture-in-Picture

Can I take a Snapshot while on a call?

Can I save the shared pictures?

Screenshots

How does 'Quick Connect' works?

Which devices are compatible with the Quick connect feature?

Which are the best use cases for 'Quick connect'?

Allow customers and agents to join a call from a mobile device

Quick Connect

SnapCall Clip - Audio, video and screen recorder

What is SnapCall Clip?

How can I use SnapCall Clip?

Why should I use SnapCall Clip?

Can I integrate SnapCall Clip in a contact form?

Where do you store files generated via SnapCall Clip?

How long can a recording be in SnapCall Clip?

Is Clip powered by AI?

Can I use SnapCall Clip within my CRM?

Is it possible to upload pre recorded media?

Are media processed via SnapCall added inside the ticket?

SnapCall Clip - Overview

What is the media viewer?

Is media viewer public?

Can I share a media viewer link with my clients?

Which options are available in the media viewer?

Each media can be displayed into a dedicated media viewer built by SnapCall, and powered by AI

Media viewer

What is SnapCall Flow, and what are the benefits?

How can I use my Flows once configured?

How can I manage my SnapCall Flows?

Can I extract information from snapshots or video?

Does SnapCall Flow works on mobile?

Can SnapCall detect if media are AI generated?

What is the Triage Skill Option in SnapCall Flow, and What Are Its Benefits?

Can I prompt customers to resubmit missing target media in the ticket?

How does Recommendations works at SnapCall?

What is a SnapCall Flow report?

Flow Attachments: How They Work and How to Set Them Up

SnapCall Flow

How can I access the AI summary?

Can I customize the prompt of the AI summary?

Why the summary of the media doesn't appear?

Why my video doesn't have a summary?

AI Summary

How can I use KYC at SnapCall?

How does SnapCall verifies ID?

How can I add KYC on my Flow?

Are ID pictures saved on my dashboard?

How does SnapCall confirms if KYC was successful?

How does AI works on pictures and video?

How can I start using AI on video?

Can I add/remove AI outputs in my CRM tickets?

AI on video - Content recognition

Can I share my whole screen or a specific tab when recording?

Screen share with SnapCall Clip

Knowledge base - Introduction

How can I connect my articles with SnapCall?

Connect your Knowledge Base

What is a SnapCall Library?

How can an agent share a media from a Library?

How can I add a media to my Library?

Are media in the Library visible to all users?

What are the Overall Advantages of Using the "Library" Feature?

Can we customize the video links shared from the Library?

Is there a limit to how many videos we can store in the Library?

Can videos in the Library be updated or replaced easily?

Can I organize my media library with folders ?

SnapCall Library

What is content moderation?

How does content moderation works?

How do I recognize moderated content?

What is image stock detection?

How does Image Stock detection works?

What is the difference between partial and full match in image stock detection?

Discover how SnapCall can prevent unwanted media from reaching your agents and workspace.

Content moderation & image stock detection

Homepage

Blog

Schedule a demo

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

English

Français