SnapCall

Guillaume Chauviere

Alessandro Angioni

Learn more about SnapCall instant videocalls and SnapCall Clip

Products and features

Video calls - live communications with your customers

What are the advantages of video calls compared to standard calls?

What are the common use of video calls in support?

Can external participants join a SnapCall?

Is there a limit of participants in a SnapCall?

Do SnapCall links expire?

How can I invite guests to a call?

Can I invite someone to join a call via SMS?

Can I limit the options available in the video call interface?

Can I transcribe a video call? How do I get the transcript?

Can I make and receive calls with Snapcall using a phone number?

Frequently asked question about our video call solutions

Video calls - overview

How can I record a call?

Video recordings: use cases and best practices

Can agents record a video call?

Where can I find the recordings?

How long SnapCall keeps recordings?

When is a recording initiated?

Can I automatically transfer every recording to our dedicated server?

Learn more about how agents can record both video and audio of a call

Call recordings

How can I share my screen?

Which portion of my screen can I share during a videocall?

Can I use screensharing on mobile?

Can I point to options or menus on the customer’s screen while they are sharing it?

Screensharing

How can I disable or activate an appointment (Booking events)?

Can I automatically disable call links?

Can I customize the message on the Booking pages?

Can I redirect incoming calls to a phone number?

How will I get notified when a client contacts me via the Public Page?

Does SnapCall have an IVR?

How can I modify or create a booking page for people to book calls with?

Can I customize the booking page to match our brand’s design?

Does SnapCall send automatic reminders to customers before a scheduled call?

Call booking 

Can I send a link while having a SnapCall ?

How does 'Share link' works?

Can the customer access shared links once a call is ended?

Share link

How does the 'Virtual Background' works?

Can I use a virtual background on a mobile device ?

Can I add a custom picture for the virtual background feature?

Can I switch virtual background off for guests?

Virtual background

Can I prompt a guest to activate their microphone, camera, or share their screen?

Request input

What is Picture-in-Picture?

How does Picture in Picture works?

Picture-in-Picture

What is Snapshot?

Can I save the shared pictures?

Screenshots

How does 'Quick Connect' works?

Which devices are compatible with the Quick connect feature?

Which are the best use cases for 'Quick connect'?

Allow customers and agents to join a call from a mobile device

Quick Connect

How does schedule call works?

Can an agent schedule a call?

Can I synchronized a calendar with SnapCall?

Where can I overview the list of published event?

How can I send an email to the client when they schedule a call?

Can I add working hours within my event?

Can I connect an event to a specific Team?

Can I customize the booking page with my branding?

How to set up email notifications for Call Scheduling ?

Schedule call

SnapCall Clip - Audio, video and screen recorder

What is SnapCall Clip?

How can I use SnapCall Clip?

Why should I use SnapCall Clip?

Can I integrate SnapCall Clip in a contact form?

Where do you store files generated via SnapCall Clip?

How long can a recording be in SnapCall Clip?

Which features are powered by AI?

Can I use SnapCall Clip within my CRM?

Is it possible to upload pre recorded media?

Are media processed via SnapCall added inside the ticket?

SnapCall Clip - Overview

What is the media viewer?

Is media viewer public?

How can recipients add media to the media viewer?

Can I share a media viewer link with my clients?

Which options are available in the media viewer?

Each media can be displayed into a dedicated media viewer built by SnapCall, and powered by AI

Media viewer

What is SnapCall Flow, and what are the benefits?

How can I use my Flows once configured?

How can I manage my SnapCall Flows?

How can I add SnapCall Flow to my current subscription?

Can I extract information from snapshots or video?

Does SnapCall Flow works on mobile?

SnapCall Flow

How can I access the AI summary?

Can I customize the prompt of the AI summary?

Why the summary of the media doesn't appear?

Why my video doesn't have a summary?

AI Summary

How can I change the length or the format of a generated answer?

How can I change the language of the answer?

Generate an answer

How can I reply to a client using video?

Reply with Clip

How does AI works on pictures and video?

How can I start using AI on video?

Can I add/remove AI outputs in my CRM tickets?

AI on video - Content recognition

Can I share my whole screen or a specific tab when recording?

Screen share with SnapCall Clip

How can an agent share a media from a Library?

What is a SnapCall Library?

How can I add a media to my Library?

Are media in the Library visible to all users?

What are the Overall Advantages of Using the "Library" Feature?

Can we customize the video links shared from the Library?

Is there a limit to how many videos we can store in the Library?

Can videos in the Library be updated or replaced easily?

SnapCall Library

What is content moderation?

How does content moderation works?

How do I recognize moderated content?

What is image stock detection?

How does Image Stock detection works?

What is the difference between partial and full match in image stock detection?

Discover how SnapCall can prevent unwanted media from reaching your agents and workspace.

Content moderation & image stock detection

Homepage

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Find answers and get help from Intercom Support and Community Experts

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