SnapCall

Which file formats does SnapCall support for AI processing?

Alessandro Angioni

SnapCall Clip - Audio, video and screen recorder

What is SnapCall Clip?

How can I use SnapCall Clip?

Why should I use SnapCall Clip?

Can I integrate SnapCall Clip in a contact form?

Where do you store files generated via SnapCall Clip?

How long can a recording be in SnapCall Clip?

Is Clip powered by AI?

Can I use SnapCall Clip within my CRM?

Is it possible to upload pre recorded media?

Are media processed via SnapCall added inside the ticket?

SnapCall Clip - Overview

What is the media viewer?

Is media viewer public?

Can I share a media viewer link with my clients?

Which options are available in the media viewer?

Each media can be displayed into a dedicated media viewer built by SnapCall, and powered by AI

Media viewer

What is SnapCall Flow, and what are the benefits?

Introduction to Multi-Step Flows: Step-by-Step Guidance for Customer Interactions

How can I use my Flows once configured?

How can I manage my SnapCall Flows?

Can I extract information from snapshots or video?

Does SnapCall Flow works on mobile?

Can SnapCall detect if media are AI generated?

What is the Triage Skill Option in SnapCall Flow, and What Are Its Benefits?

Can I prompt customers to resubmit missing target media in the ticket?

How does Recommendations works at SnapCall?

What is a SnapCall Flow report?

Flow Attachments: How They Work and How to Set Them Up

SnapCall Flow

How can I access the AI summary?

Can I customize the prompt of the AI summary?

Why the summary of the media doesn't appear?

Why my video doesn't have a summary?

AI Summary

How can I use KYC at SnapCall?

How does SnapCall verifies ID?

How can I add KYC on my Flow?

Are ID pictures saved on my dashboard?

How does SnapCall confirms if KYC was successful?

How does AI works on pictures and video?

How can I start using AI on video?

Can I add/remove AI outputs in my CRM tickets?

AI on video - Content recognition

Can I share my whole screen or a specific tab when recording?

Screen share with SnapCall Clip

Knowledge base - Introduction

How can I connect my articles with SnapCall?

Connect your Knowledge Base

What is a SnapCall Library?

How can an agent share a media from a Library?

How can I add a media to my Library?

Are media in the Library visible to all users?

What are the Overall Advantages of Using the "Library" Feature?

Can we customize the video links shared from the Library?

Is there a limit to how many videos we can store in the Library?

Can videos in the Library be updated or replaced easily?

Can I organize my media library with folders ?

SnapCall Library

What is content moderation?

How does content moderation works?

How do I recognize moderated content?

What is image stock detection?

How does Image Stock detection works?

What is the difference between partial and full match in image stock detection?

Discover how SnapCall can prevent unwanted media from reaching your agents and workspace.

Content moderation & image stock detection

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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