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What is SnapCall Flow, and what are the benefits?
What is SnapCall Flow, and what are the benefits?
Hamza Abaelgarch avatar
Written by Hamza Abaelgarch
Updated over a week ago

Flows allows you to be more specific about what the customer should provide when you record audio, video, or screenshots during calls for a more comprehensive understanding of customer issues.

It helps you to create customized workflows for various customer scenarios. This will help you:

  • Capture key information: Record audio, video, or screenshots during calls for a more comprehensive understanding of customer issues.

  • Leverage AI-powered insights: automatic transcription, private beta summarization with company terminology, and suggested answers to customer questions.

  • Boost efficiency: Simplify complex processes by creating pre-defined flows, saving you valuable time and effort.

  • Enhance customer service: Provide a more personalized and efficient experience for your customers.

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