When an end user record a media with SnapCall, or when a video call recording is available, SnapCall process by default the following AI features:

A summary provides a concise note describing what the client mentioned in the media or the information they shared during a video call. It is generated based on the transcript, so it is essential to activate the transcript feature if you wish to receive a summary.

SnapCall can use the summary to make a research into your Help Center and locate relevant article for your agent to answer the end user query. Please make sure both transcript and summary are enabled to have this feature available.

Using the relevant articles located in the Help Center, SnapCall can draft an email to the client, where these are included and ready to be sent. This feature requires all three features mentioned above as active.

When a client uploads a picture or video, SnapCall automatically analyzes the content and extracts valuable details, such as serial numbers, barcodes, and more. By default, this feature gathers as much information as possible and stores it in a private note within your CRM. However, you can customize its prompt to focus on extracting specific details tailored to your needs.