When an end user records media with SnapCall using one of your Flows, the features described below are processed. However, please note that these AI features are only available if they are included in your plan.

It captures all spoken content from a video, audio recording, or meeting. Since it relies entirely on audio, there must be speech present for a transcript to be generated. It does not work with snapshots or silent recordings.

A summary provides a concise note describing what the client mentioned in the media, as well as key information or data visible on the video. It is generated based on the transcript, so it is essential to activate the transcript feature if you wish to receive a summary.

When a client uploads a picture or video, SnapCall automatically analyzes the content and extracts valuable details, such as serial numbers, barcodes, and more. By default, this feature gathers as much information as possible and stores it in a private note within your CRM. However, you can customize its prompt to focus on extracting specific details tailored to your needs.

SnapCall can extract data from the media and place them within custom fields in Zendesk. This can be an information visible on the media, as well as information mentioned using voice within the video.

SnapCall can use the summary to make a research into your Help Center and locate relevant article for your agent to answer the end user query. Please make sure both transcript and summary are enabled to have this feature available.

Using the relevant articles located in the Help Center, SnapCall can draft an email to the client, where these are included and ready to be sent. This feature requires all three features mentioned above as active.

SnapCall can detect if a media has been taken from the web. This is particularly useful in all those cases when you need your client to upload a video which was taken by them.