SnapCall offers several advantages for both your customers and internal support agents within ServiceNow:
Customer Benefits:
Simple Issue Recording: Customers can easily capture their problems using SnapCall. They can record audio messages, video demonstrations, screenshots, or screen recordings with a single click.
No File Size Limits: No need to worry about file size limitations. SnapCall handles all processing, ensuring seamless uploads.
Direct Integration: Recorded media is automatically displayed within the corresponding ServiceNow ticket, providing context for support agents.
Agent Benefits:
Clearer Communication: Uploaded media offers visual and auditory information, helping agents understand customer issues more readily.
Automatic Summaries: SnapCall generates summaries for each video upload, saving agents valuable time analyzing details.
Improved Transcript Accuracy: Transcripts for recordings allow agents to easily review specific details and identify key points. This enhances communication accuracy and reduces clarification needs.
Overall Advantages:
Faster Resolutions: Clear communication through rich media enables agents to diagnose and resolve issues more efficiently.
Increased Customer Satisfaction: A smoother support experience with clear communication and faster resolutions leads to happier customers.
Streamlined Workflows: Automated summaries and accurate transcripts within tickets expedite agent workflow, reducing processing time and boosting productivity.