SnapCall doesn't have a dedicated app within ServiceNow, but here's how to use it in two ways, similar to get started :
1. Chrome Extension:
Install the SnapCall Chrome extension for a smooth experience. Agents can use SnapCall directly from their ServiceNow workspace.
2. Connect ServiceNow to SnapCall Workspace:
Connect your ServiceNow instance to your SnapCall Workspace to unlock features within ServiceNow.
Making Calls with SnapCall:
Outbound Calls:
Currently, ServiceNow can't directly make calls. Agents can continue using the familiar SnapCall Dashboard or the Chrome extension for outbound calls, ensuring consistency.
Inbound Calls:
Connect your SnapCall workspace with ServiceNow and set up a Public Page. Make this Public Page easily accessible by placing it on your website or sharing it via email.
Customers can then use this page to upload various media formats (audio messages, video recordings, screenshots, screen recordings) to create cases directly in ServiceNow. They can also schedule calls.
Enhanced Customer Support:
By adding SnapCall to your ServiceNow, you gain advantages such as:
Easy Case Creation: Customers can easily create cases with context by uploading media to assist support agents.
Happier Customers: Uploading media and scheduling calls empowers customers to clearly communicate issues, leading to faster resolutions and improved satisfaction.
Smoother Workflows for Agents: Visual information from SnapCall helps agents understand customer problems better, making their work more efficient.
To learn about the advantages of using SnapCall with ServiceNow, read this article.