SnapCall is a company that provides image and video solutions to other businesses, in order to bridge the gap between them and their customers.
Thanks to SnapCall, a client of an organization can start a video call, schedule one or leave one or more video messages.
SnapCall is built for support teams, as empowers agents with useful information to solve tickets faster and easily. Thanks to AI, each video message will be accompanied by a summary and a list of suggested article, so that agent can solve more tickets in the same time frame.
Some of the core advantages that SnapCall offers are listed below:
Simplicity
Joining, scheduling a call or recording a video is as easy as clicking on a button or a link, both for an agent and a customer. There's no need to install a third-party app on the device and the whole setup of SnapCall for any type of organization takes minutes.
Flexibility
SnapCall can be used as a standalone product or within third-party applications such as Zendesk, Intercom, and Livechat. We understand it is important for support and sales teams to maintain the number of adopted platforms as low as possible, that's why we shaped our solutions making sure this could be used from different apps and CRMs.
Fully digital experience
At SnapCall we don't rely on phone numbers to offer voice and video solutions to our clients, instead, we built a fully digital VoIP experience that allows organizations to provide support services directly within their website or mobile app.
Customers won't need to grab their phone to talk with an organization, agents will have all customer details before accepting a call, and support team leads will have control over their inbound volumes.
Creating an account takes less than a minute and with it you can create voice and video calls.