When using SnapCall Flow, you can guide SnapCall to craft the suggested answer based on the media by defining a prompt.

In the 'AI outcome' section while creating a Flow, you'll find an option called 'Suggested answer'. Next to it, there's a box where you can specify the desired tone of voice using conversational language.

For instance, you can request the answer to be shorter or longer, or ensure the tone of voice adheres to specific standards.