Agents can leverage the "Share" button within the media viewer.

Clicking this button generates a unique link that you can copy and that grants access to the specific media file.

Anyone with this link, regardless of their workspace affiliation, can then view the media.

This functionality allows for quick and easy collaboration across different users and teams within your organization, even if they don't have access to the SnapCall workspace.

You can leverage the sharing functionality of the media viewer for effective collaboration,

For that, please refer to the article to learn how recipients can add media to the viewer.