The "Library" feature streamlines the process for agents by allowing them to quickly locate and share pre-recorded videos instead of crafting lengthy, detailed emails. This not only saves time but also ensures that customers receive accurate, consistent information, allowing agents to handle more inquiries efficiently.

Videos provide a level of clarity that text alone often cannot achieve. By visually demonstrating steps or processes, customers are less likely to misinterpret instructions, which reduces the number of follow-up questions and ensures that issues are resolved correctly the first time. This visual approach leads to a smoother, more satisfying customer experience.

The "Library" feature makes it simple to integrate videos into various customer support touchpoints, such as FAQs, help articles, or within the user interface of your website. This accessibility means customers can find the information they need without having to wait for an agent’s response, leading to quicker self-service resolutions and a more user-friendly support environment.