Library is a space where agents or admin can store specific media, so that it is easier to share them to end users when needed.
This is particularly useful when end users contact support for a specific and recurring contact reasons, in that case it will be easier for an agent to share a specific video that explain the resolution, instead of creating a new one from scratch.
You can think of SnapCall Library as Canned Response, but powered by media and video instead of long written text.
