There are a couple of reasons why a video on SnapCall might not generate a summary:

No Audio: If the video doesn't have any audio, SnapCall won't be able to create a summary. Summaries are based on what's spoken in the video.

Short Video: Summaries are most helpful for videos with at least 10 seconds of footage. If your video is shorter than that, it might not generate a summary.

Limited Transcript: SnapCall relies on transcripts to create summaries. If there's not enough content in the transcript (due to short videos or lack of clear audio), a summary might not be generated, as it wouldn't be very useful.

If you've checked all of these and still don't see a summary feel free to contact SnapCall support by email.

In your message, include a link to the video you're having trouble with so they can investigate further.