It is possible to access these files in two different areas:
In your SnapCall Dashboard
When a user creates a file via SnapCall Clip, this is automatically generated and stored into your Dashboard. This will be accompanied by the ticket number if the file was generated from a CRM like Zendesk.
In your CRM
If you use Zendesk, it is possible to have the link of the file directly within the ticket as soon as this is generated by the customer. You will need to have our SnapCall app installed on your CRM (such as endesk), as well as both workspace connected.
More informarion about how to generate an API key in your Zendesk Workspace is available here.