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How to launch a SnapCall inside Intercom?

Alessandro Angioni avatar
Written by Alessandro Angioni
Updated over a week ago

From a started conversation, click on the Actions menu, then select the option Use SnapCall.

After clicking on Use SnapCall and a few seconds, a SnapCall card will automatically be added to the open thread.

Click on Send reply or type CTRL/CMD + Enter into the thread.

To join the call, you and the other party must press Join SnapCall.

Enjoy! SnapCall is the only way to set up a unique video calling experience. Our features will ensure you have a seamless connection with your customers and users.

✨ New! Use Clip as a Standalone Feature

SnapCall also offers the Video Clip functionality, which lets agents and customers record short asynchronous videos or screen shares β€” ideal for product walkthroughs, bug reports, or answering complex questions.

  • Clips can be generated directly from the SnapCall dashboard, independently of a live call.

  • Agents can copy the Clip link and paste it into an Intercom conversation, just like any message.

  • All media files shared through Clip feature are stored and accessible at any time from the SnapCall dashboard.

This makes Clip a powerful tool to complement your live video strategy β€” especially when real-time communication isn't possible.

Want to know more about Clip feature for your team? Please contact our support team at support@snapcall.io to get started.

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