From a started conversation, click on the Actions menu, then select the option Use SnapCall.
After clicking on Use SnapCall and a few seconds, a SnapCall card will automatically be added to the open thread.
Click on Send reply or type CTRL/CMD + Enter into the thread.
To join the call, you and the other party must press Join SnapCall.
Enjoy! SnapCall is the only way to set up a unique video calling experience. Our features will ensure you have a seamless connection with your customers and users.
✨ New! Use Clip as a Standalone Feature
SnapCall also offers the Video Clip functionality, which lets agents and customers record short asynchronous videos or screen shares — ideal for product walkthroughs, bug reports, or answering complex questions.
Clips can be generated directly from the SnapCall dashboard, independently of a live call.
Agents can copy the Clip link and paste it into an Intercom conversation, just like any message.
All media files shared through Clip feature are stored and accessible at any time from the SnapCall dashboard.
This makes Clip a powerful tool to complement your live video strategy — especially when real-time communication isn't possible.
Want to know more about Clip feature for your team? Please contact our support team at support@snapcall.io to get started.