In this article, you will find troubleshooting steps for resolving some of the most common problems we see with SnapCall client applications. Please continue reading for possible solutions to your issues.
Notice: Prior to going live with a SnapCall Client application, we recommend going through the following checklist: |
No audio or one-way audio
Check open network ports in your router/firewall/antivirus software
Confirm the hardware is correctly attached and ensure the correct microphone and speakers are selected in software settings
Check to ensure the microphone is not muted (some have a hardware mute button) and the speaker volume is turned up
Call audio cutting out or stops transmitting
SnapCall Client requires a high-speed and low latency network connection. Benchmark the network by testing your throughput and ping at speedtest.net and aim to improve the scores.
Enable router QoS or prioritize traffic for SnapCall Client
Reduce network activity not related to VoIP or use a separate network for VoIP workstations
Call audio is garbled or contains artifacts
Use a headset instead of a built-in computer microphone
Reduce ambient noise such as nearby speakers or fans
Adjust the distance of the microphone from the mouth - too close can cause audio clipping
Adjust microphone levels in the computer鈥檚 sound settings
Ensure the computer has resources available to process a call
CPU and RAM are not over-utilized
Close unneeded applications and browser tabs
Try disabling antivirus software
Do you have any questions? Want to share some feedback? We're more than happy to discuss this with you. Drop us a message via [email protected] and we'll get back to you soon! 馃拰