SnapCall

How do I test my connection and call settings?

Why can’t I see the customer on a video call even though they’ve joined the same room?

Alessandro Angioni

Guillaume Chauviere

How to solve the most frequent issues related to network, browser. Guide agents to the best way of setting up the tool for them.  

Troubleshooting

How can I troubleshoot in-call error messages?

Why I can't establish a video call via Snapcall?

[Livechat] On my website, customers are getting  "invalid ID" message when they try to launch a video call.

Why can't I unlock camera and microphone?

Why I can't screenshare from a mobile device?

Video calls

Why I can't open a media?

Why there is image noise on the media uploaded?

Why custom field was not populated via Data Extract feature?

Why SnapCall does not create a new ticket for each media received?

Clip

Which are the minimum requirements to make SnapCall works?

How to troubleshoot general issues with SnapCall?

All About SnapCall IP Addresses

Network 

How to Generate and Send HAR Files?

How to troubleshoot in app error message?

[Livechat] - Managing third-party browser cookies for SnapCall app

General

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