Troubleshooting
How to solve the most frequent issues related to network, browser. Guide agents to the best way of setting up the tool for them.
How do I test my connection and call settings?
How can I troubleshoot in-call error messages?
Why I can't establish a video call via Snapcall?
On my website, customers are getting "invalid ID" message when they try to launch a video call.
Why can't I unlock camera and microphone?
Why I can't screenshare from a mobile device?
How can I enable the pointer feature in a videocall?