SnapCall

How do I test my connection and call settings?

Why can’t I see the customer on a video call even though they’ve joined the same room?

Alessandro Angioni

How to solve the most frequent issues related to network, browser. Guide agents to the best way of setting up the tool for them.  

Troubleshooting

How can I troubleshoot in-call error messages?

Why I can't establish a video call via Snapcall?

[Livechat] On my website, customers are getting  "invalid ID" message when they try to launch a video call.

Why can't I unlock camera and microphone?

Why I can't screenshare from a mobile device?

Video calls

Why I can't open a media?

Why there is image noise on the media uploaded?

Why custom field was not populated via Data Extract feature?

Why SnapCall does not create a new ticket for each media received?

Clip

Which are the minimum requirements to make SnapCall works?

How to troubleshoot general issues with SnapCall?

All About SnapCall IP Addresses

Network 

How to Generate and Send HAR Files?

How to troubleshoot in app error message?

[Livechat] - Managing third-party browser cookies for SnapCall app

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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