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Can agents record a video call?

Guillaume Chauviere avatar
Written by Guillaume Chauviere
Updated over 2 weeks ago

Yes, if the option is first activated in your workspace. To have this enabled, drop a message to our support team using the email address support@snapcall.io

Once the option is enabled, agent can start a recording when two or more participant join a stream. The option is available on the top right part of the call interface, once clicking on the button 'Menu'.

By the way, you can also let SnapCall automatically record the audio part of a video call automatically, by enabling the option located in 'Settings' > 'General' > 'Preferences'.

It's important to note that the specific permissions and settings related to call recording may be configurable by the administrators. It's recommended to consult the organization's guidelines or contact their support for detailed information on the specific recording capabilities and access rights within their SnapCall Workspace.

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