How does the Dashboard works?
Guillaume Chauviere avatar
Written by Guillaume Chauviere
Updated over a week ago

The SnapCall dashboard is a visual representation of all your data regarding your users' SnapCall usage. Its primary purpose is to provide at-a-glance information, such as core data related to activities and videocalls that took space in your workspace.

From the Dashboard, you will be able to monitor all calls and clips from your organization and track user's activities, create public page, and connect your knowledge base allowing agents to quickly locate articles that can be useful for the customers when they review a Clip shared by their customers and way more.

You can join calls or listen any recording that is stored on your organization. To access video recordings, ensure you have a Pro subscription enabled on the organization.

Monitor your teams' calls & clips on the dashboard.

It is easy to join a call in progress, monitor an agent's call, and view recordings with just a click. Once a recording is opened, your native browser's player will open, allowing you to play it, download the file or increase the playback speed.

The set of features available depends on the browser used to open and play the recording.

View live call and clip statistics

As soon as a call is initiated or a clip is received, this is visible on the dashboard so that you can track it in charts or join it using the dedicated button.

You have access to a consistent number of data and statistics, such as number of calls, total number of users, total number of call minutes and many other figures. On top of that, filters allow you to define the data you'd like to keep an eye on.

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