SnapCall

Why can’t I see the customer on a video call even though they’ve joined the same room?

How do I test my connection and call settings?

Alessandro Angioni

Video call features: live communication, recordings, screensharing, and Clip.

Video Call

SnapCall Clip - Audio, video and screen recorderSnapCall Clip - Audio, video and screen recorder

What is SnapCall Clip?

How can I use SnapCall Clip?

Why should I use SnapCall Clip?

Can I integrate SnapCall Clip in a contact form?

Where do you store files generated via SnapCall Clip?

How long can a recording be in SnapCall Clip?

Is Clip powered by AI?

Can I use SnapCall Clip within my CRM?

Is it possible to upload pre recorded media?

Are media processed via SnapCall added inside the ticket?

SnapCall Clip - Overview

What is the media viewer?

Is media viewer public?

Can I share a media viewer link with my clients?

Which options are available in the media viewer?

Each media can be displayed into a dedicated media viewer built by SnapCall, and powered by AI

Media viewer

What is SnapCall Flow, and what are the benefits?

How can I use my Flows once configured?

How can I manage my SnapCall Flows?

Can I extract information from snapshots or video?

Does SnapCall Flow works on mobile?

Can SnapCall detect if media are AI generated?

What is the Triage Skill Option in SnapCall Flow, and What Are Its Benefits?

Can I prompt customers to resubmit missing target media in the ticket?

How does Recommendations works at SnapCall?

What is a SnapCall Flow report?

Flow Attachments: How They Work and How to Set Them Up

SnapCall Flow

How can I access the AI summary?

Can I customize the prompt of the AI summary?

Why the summary of the media doesn't appear?

Why my video doesn't have a summary?

AI Summary

How can I use KYC at SnapCall?

How does SnapCall verifies ID?

How can I add KYC on my Flow?

Are ID pictures saved on my dashboard?

How does SnapCall confirms if KYC was successful?

How does AI works on pictures and video?

How can I start using AI on video?

Can I add/remove AI outputs in my CRM tickets?

AI on video - Content recognition

Can I share my whole screen or a specific tab when recording?

Screen share with SnapCall Clip

Knowledge base - Introduction

How can I connect my articles with SnapCall?

Connect your Knowledge Base

What is a SnapCall Library?

How can an agent share a media from a Library?

How can I add a media to my Library?

Are media in the Library visible to all users?

What are the Overall Advantages of Using the "Library" Feature?

Can we customize the video links shared from the Library?

Is there a limit to how many videos we can store in the Library?

Can videos in the Library be updated or replaced easily?

Can I organize my media library with folders ?

SnapCall Library

What is content moderation?

How does content moderation works?

How do I recognize moderated content?

What is image stock detection?

How does Image Stock detection works?

What is the difference between partial and full match in image stock detection?

Discover how SnapCall can prevent unwanted media from reaching your agents and workspace.

Content moderation & image stock detection

Can I receive inbound call within my CRM?

How can I enable the pointer feature in a videocall?

Video calls - live communications with your customers

What are the advantages of video calls compared to standard calls?

What are the common use of video calls in support?

Can external participants join a SnapCall?

Is there a limit of participants in a SnapCall?

Do SnapCall links expire?

How can I invite guests to a call?

Can I invite someone to join a call via SMS?

Can I limit the options available in the video call interface?

Can I transcribe a video call? How do I get the transcript?

Can I make and receive calls with Snapcall using a phone number?

Frequently asked question about our video call solutions

Video calls - overview

How can I record a call?

Video recordings: use cases and best practices

Can agents record a video call?

Where can I find the recordings?

How long SnapCall keeps recordings?

When is a recording initiated?

Can I automatically transfer every recording to our dedicated server?

Learn more about how agents can record both video and audio of a call

Call recordings

How can I share my screen?

Which portion of my screen can I share during a videocall?

Can I use screensharing on mobile?

Can I point to options or menus on the customer’s screen while they are sharing it?

Screensharing

How does 'Share link' works?

Can the customer access shared links once a call is ended?

Share link

How does the 'Virtual Background' works?

Can I use a virtual background on a mobile device ?

Can I add a custom picture for the virtual background feature?

Can I switch virtual background off for customers?

Can I automatically apply a custom virtual background by default?

Virtual background

Can I prompt a guest to activate their microphone, camera, or share their screen?

Request input

What is Picture-in-Picture?

How does Picture in Picture works?

Picture-in-Picture

Can I take a Snapshot while on a call?

Can I save the shared pictures?

Screenshots

How does 'Quick Connect' works?

Which devices are compatible with the Quick connect feature?

Which are the best use cases for 'Quick connect'?

Allow customers and agents to join a call from a mobile device

Quick Connect

Why I can't open a media?

Why there is image noise on the media uploaded?

Why custom field was not populated via Data Extract feature?

Why SnapCall does not create a new ticket for each media received?

Clip

How can I troubleshoot in-call error messages?

Why I can't establish a video call via Snapcall?

[Livechat] On my website, customers are getting  "invalid ID" message when they try to launch a video call.

Why can't I unlock camera and microphone?

Why I can't screenshare from a mobile device?

Video calls

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