Normally when a user join a video call, SnapCall will be able to prompt a pop up in the browser where they can allow access microphone and camera access, if this not granted yet to our solution.
However, if the user blocked access for all sites to these hardware resources, then the user would need to grant this for SnapCall from the settings of their browser. Here below are some instructions to do so.
Google Chrome
From any tab, click on the three dots button on the top right side of the screen, then select 'Settings'
From the left side menu, search for 'Privacy and security', then click on 'Site settings'.
Here under 'Permissions' you can change the settings related to 'Camera' and 'Microphone'. When you change their settings, ensure the Default Behavior is set as 'Sites can ask to use your microphone'.
Head back to SnapCall and refresh the tab. Now you should be able to see the pop up on the top left side of the screen, asking to gran SnapCall access to camera and microphone.
Mozilla Firefox
From any tab, click on the three lines button on the top right side of the screen, then select 'Settings'
From the left side menu, search for 'Privacy and security', then click on 'Site settings'. Scroll down the page until you see the section 'Permissions'. On the list just next to it you should be able to see 'Camera' and 'Microphone', for each of these items there is a 'Settings' button.
Click on the button and make sure the option 'Block new requests asking to access your camera' is disabled. Click 'Save changes' the make sure the change is now live.
Head back to SnapCall and refresh the tab. Now you should be able to see the pop up on the top left side of the screen, asking to gran SnapCall access to camera and microphone.
Microsoft Edge
From any tab, click on the three lines button on the top right side of the screen, next to the Copilot button, then select 'Settings'
On the top left search bar, type 'Microphone'. One of the result of the research should be a menu named 'All permissions', with a list that includes 'Microphone' and 'Camera'.
Select one of these and make sure the option 'Ask before accessing (recommended)' is enabled. Additionally, on the same page make sure SnapCall is not listed as one of the site blocked by your browser.
Ensure the same process has been done for both microphone and camera, then head back to SnapCall and refresh the tab. Now you should be able to see the pop up on the top left side of the screen, asking to gran SnapCall access to camera and microphone.
Apple Safari
From any tab, open Safari Settings on the top bar.
A new pop-up window will open, navigate to Websites.
Go to the Camera and Microphone tabs.
Change access to Allow.
Restart Safari.