Installing SnapCall in your Zendesk workspace will allow your agents to start video call right from this platform, without the need of leaving the CRM or switching tabs in the browser.
If you're looking for a way to set up a different feature of SnapCall inside your Zendesk workspace, please head to this article.
All you need to do is to install SnapCall into your Zendesk workspace first, then you will need an account with us to start using our services. The whole process can be initiated and completed without leaving your Zendesk account.
The most important thing is to look for SnapCall on the Zendesk marketplace. If you're unable to locate that for any reason, here's the link to install it.
Now that the installation is completed, you should see our SnapCall logo on the top bar on the screen, on the right side.
When you click on our logo a pop-up widget will open, allowing you to create an account with SnapCall. Having an account is mandatory to start using our services within Zendesk.
When your agents open Zendesk, they will be required to create an account to start using SnapCall. The process is the same as the one described in the point just above.
In case of any questions or doubts, you're more than welcome to raise a query via our messenger widget on the bottom right side of the screen.