SnapCall

This article explains the causes of image noise encountered in media uploaded to SnapCall and provides solutions to ensure clear and crisp uploads.

Image Noise in SnapCall Uploads: Causes and Solutions

Issue: Image noise appears as speckles or grain in uploaded videos and images on SnapCall

Cause: Unstable network connections during upload can introduce noise into the media.

Unlike video calls where data streams in real-time, SnapCall uploads media files. Network instability during this process disrupts the data transmission, causing image noise. Three main factors contribute to this:

Jitter: Data packets containing image information arrive out of order. This disrupts the image reconstruction, leading to distorted or glitchy visuals.

Latency: Delays in sending data packets slow down the upload. This can cause dropped frames (missing image data) and incomplete images with a grainy appearance.

Packet Loss: Some data packets containing image information fail to reach their destination. This results in missing pieces of the image, manifesting as a grainy effect.

- Jitter: Data packets containing image information arrive out of order. This disrupts the image reconstruction, leading to distorted or glitchy visuals.
- Latency: Delays in sending data packets slow down the upload. This can cause dropped frames (missing image data) and incomplete images with a grainy appearance.
- Packet Loss: Some data packets containing image information fail to reach their destination. This results in missing pieces of the image, manifesting as a grainy effect.

Ensure a reliable internet connection for smooth uploads and minimize image noise. Here's what you can do:

Network Bandwidth: Upgrade your internet plan, especially if you frequently upload large media files. Higher bandwidth provides a smoother data transfer path.

Wired Connection: Whenever possible, connect your device directly to the router using an ethernet cable. Wi-Fi connections are more susceptible to interference and instability.

Network Congestion: Minimize the number of devices using your Wi-Fi simultaneously. Avoid large downloads or uploads while uploading media on SnapCall. This reduces competition for bandwidth.

- Network Bandwidth: Upgrade your internet plan, especially if you frequently upload large media files. Higher bandwidth provides a smoother data transfer path.
- Wired Connection: Whenever possible, connect your device directly to the router using an ethernet cable. Wi-Fi connections are more susceptible to interference and instability.
- Network Congestion: Minimize the number of devices using your Wi-Fi simultaneously. Avoid large downloads or uploads while uploading media on SnapCall. This reduces competition for bandwidth.

SnapCall Help Center: Refer to the SnapCall <a href="https://help.snapcall.io/en/articles/6652432-which-are-the-minimum-requirements-to-make-snapcall-works">help center for detailed information on network requirements for optimal performance.</a>

Router Configuration: Outdated router firmware or improper buffer settings can contribute to network problems. Check your router's manual or manufacturer's website for configuration guidance.

- SnapCall Help Center: Refer to the SnapCall <a href="https://help.snapcall.io/en/articles/6652432-which-are-the-minimum-requirements-to-make-snapcall-works">help center for detailed information on network requirements for optimal performance.</a>
- Router Configuration: Outdated router firmware or improper buffer settings can contribute to network problems. Check your router's manual or manufacturer's website for configuration guidance.

By following these recommendations, you can achieve a stable upload process and eliminate image noise from your SnapCall uploads, ensuring high-quality media for all participants.