This issue is usually caused by one of the following reasons:
Ensure a CRM is connected to your workspace: You can verify this in the 'Integration' tab under 'Settings'. If a CRM is connected, you will see a red 'Disconnect' button on the right side of the screen.
If the CRM is connected, click the gear icon next to the 'Disconnect' button. In the settings, make sure the 'Clip submission by end-user' option under 'Inbound' is activated.
If this is toggled on, please proceed disconnecting and reconnecting your CRM. Sometimes, rules and configurations within your CRM might require third party apps to renew their authorization process to get access to it again, and this is the process to renew it.
If you're using Data Extract feature, make sure all the mandatory field are covered by your Flow. You will also need to make sure that the data you extract with SnapCall, matches with the type of field you're trying to populate.
If both of these points are confirmed and the issue persists, please submit a support ticket with the following details:
The media URL
The workspace URL or domain