Call scheduling at SnapCall is ticket based, meaning that when a customer request a call through our services, you will receive a new ticket in Zendesk or the connected CRM.
Admin set up call scheduling
It is easy to have the service up and running: an admin can create different events from the SnapCall Dashboard, one per each Team (English, German Team or Support, Sales Team). Each event can be configured in a way that customers won't be able to book a call during bank holiday or outside working hours.
Client book a call
Once the event is added to your SnapCall Public Page, customers can use it to request a call. They will be requested to select a date and time available, as well as to provide their name and email address. Slots can be configured so that they will be unavailable if already booked.
Agent handle the ticket
Once the call is scheduled, a ticket is either created or updated in your CRM. Thanks to that, you can manage email notifications and reminders directly from your CRM, while your Team can manage ticket in a queue.