How does schedule call works?
Alessandro Angioni avatar
Written by Alessandro Angioni
Updated over a week ago

Schedule call is a great tool that agents can use to manage their workload in a more efficient way, and at the same time provide that type of personalized support to your customers that makes the whole experience more 'human'.

When an agent or a user of your workspace schedule a call using SnapCall, the email notification sent to the user is managed by a supported third party calendar (such as Google Calendar or Outlook) but the link to join the call at the defined time is provided by SnapCall.

That means that all the features developed at SnapCall will be available during the video call and the audio part of it will be automatically recorded.

Schedule call is available with all plans (included Free).

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