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Video recordings: use cases and best practices
Video recordings: use cases and best practices
Guillaume Chauviere avatar
Written by Guillaume Chauviere
Updated over a week ago

Recording a SnapCall Instant can be done in various situations depending on the purpose and legal considerations. Here are some common scenarios when it may be best to record a SnapCall.

Customer Service and Support:
Video recordings can be useful to enhance the customer service experience. Here are a few examples where this can contribute to the general improvement of your support experience:

  1. Quality Assurance: Monitoring and reviewing recorded calls to ensure that customer service representatives adhere to quality standards and provide accurate and satisfactory assistance.

  2. Training and Improvement: Using recorded calls for training purposes, allowing new or existing customer service representatives to learn from successful interactions or identify areas for improvement.

  3. Personal Reference: agents may choose to record calls for their own reference, such as to recall important details, verify information, or preserve evidence in case of disputes or legal matters.

Business Communication:
Recording SnapCall in a business context can be valuable for a variety of reasons:

  1. Training and Evaluation: Recording calls can serve as training materials for new employees or as a means to evaluate the performance of customer service representatives. These recordings can help identify areas for improvement and provide feedback.

  2. Dispute Resolution: In situations where conflicts or misunderstandings arise, recorded calls can be used as evidence to resolve disputes.

  3. Record-Keeping: Certain industries or professions may have legal or compliance requirements that necessitate the recording of calls for documentation purposes.

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