SnapCall stores two main groups of data:
Agent's data: such as their full name and email address. These are the data that you enter as an admin when you'd like to invite a team member to your Workspace.
Customer's data: in this case, we store only their email address. We use this information to locate quicker any recording where a specific client could have joined.
SnapCall doesn't share the data above with any third-party company, and we use this information for the only purpose to provide our audio and video services.
Other than that, SnapCall also store recordings of each audio and video call made, you can find more information about this topic on our dedicated section here.