SnapCall Assist is a one-user videocall where a customer or lead can make a picture, record a video message, and/or create a screen share session.
The recording is then processed, stored, and delivered by SnapCall to the organization's WorkSpace, eliminating the need for the customer to upload, compress and send any file that an agent might request to resolve a ticket.
When a customer initiates a new chat with an agent, they can choose to use SnapCall Assist by clicking on the dedicated button.
The customer can now take a picture, record a video message, and/or create a screenshare session.
Once it is sent, the agent will receive the content directly within the chat window.