The Public Page allows end-users to choose from various actions, choosing from a clear menu of options.
This may include:
• Requesting a Call: Connect directly with a representative in real-time.
• Scheduling a Call: Choose a convenient time slot for a future call.
• Recording a Voice Messages: Leave detailed voice messages for inquiries.
• Recording a Video clip to provide visual context to questions or requests.
• Capturing a snapshot to illustrate issues or questions.
• Screen Recording: Allow the end-user to collaborate visually with agents to see their screen while they record.
Nice to have: when you create a Flow in your SnapCall workspace, this becomes automatically available in the Public Page as well. This is particularly helpful when you want to guide customers to record media for a specific purpose, rather than simply sending a generic media file to support.
You have the possibility to add, remove, or rearrange options to prioritize communication channels that best suit your needs.
Essentially, this keeps communication channels simpler, enhancing customer experience, and enabling teams to work more efficiently.