The Public Page allows end-users to choose from various actions, choosing from a clear menu of options.
This may include:
• Requesting a Call: Connect directly with a representative in real-time.
• Scheduling a Call: Choose a convenient time slot for a future call.
• Recording a Voice Messages: Leave detailed voice messages for inquiries.
• Recording a Video clip to provide visual context to questions or requests.
• Capturing a snapshot to illustrate issues or questions.
• Screen Recording: Allow the end-user to collaborate visually with agents to see their screen while they record.
You have the possibility to add, remove, or rearrange options to prioritize communication channels that best suit your needs.
Essentially, this keeps communication channels simpler, enhancing customer experience, and enabling teams to work more efficiently.