Set up and troubleshooting

How to solve the most frequent issues related to network, browser. Guide agents to the best way of setting up the tool for them.

10 articles in this collection
Written by Alessandro Angioni and Guillaume Chauviere

Which are the minimum requirements to make Snapcall works?

Written by Alessandro Angioni
Updated over a week ago

How to troubleshoot general issues with SnapCall?

Written by Guillaume Chauviere
Updated over a week ago

Why can't I unlock camera and microphone?

Written by Guillaume Chauviere
Updated over a week ago

Why I can't establish a videocall via Snapcall?

Written by Guillaume Chauviere
Updated over a week ago

Managing third-party browser cookies for SnapCall app

Written by Guillaume Chauviere
Updated over a week ago

Why I can't screenshare from a mobile device?

Written by Guillaume Chauviere
Updated over a week ago

How to troubleshoot in app error message?

Written by Guillaume Chauviere
Updated over a week ago

On my website, customers are getting "invalid ID" message when they try to launch a video call.

Written by Guillaume Chauviere
Updated over a week ago

How can I troubleshoot in-call error messages?

Written by Guillaume Chauviere
Updated over a week ago

How can I amend my account's email address?

Written by Guillaume Chauviere
Updated over a week ago