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Set up and troubleshooting
How to solve the most frequent issues related to network, browser. Guide agents to the best way of setting up the tool for them.
Which are the minimum requirements to make Snapcall works?
How to troubleshoot general issues with SnapCall?
Why can't I unlock camera and microphone?
Why I can't establish a videocall via Snapcall?
Managing third-party browser cookies for SnapCall app
Why I can't screenshare from a mobile device?
How to troubleshoot in app error message?
How can I troubleshoot in-call error messages?
On my website, customers are getting "invalid ID" message when they try to launch a video call.
How can I amend my account's email address?