Set up and troubleshooting
How to solve the most frequent issues related to network, browser. Guide agents to the best way of setting up the tool for them.
10 articles
Written by Alessandro Angioni and Guillaume Chauviere
Which are the minimum requirements to make Snapcall works?
Written by Alessandro Angioni. Updated over a week ago
How to troubleshoot general issues with SnapCall?
Written by Guillaume Chauviere. Updated over a week ago
Why can't I unlock camera and microphone?
Written by Guillaume Chauviere. Updated over a week ago
Why I can't establish a videocall via Snapcall?
Written by Guillaume Chauviere. Updated over a week ago
Managing third-party browser cookies for SnapCall app
Written by Guillaume Chauviere. Updated over a week ago
Why I can't screenshare from a mobile device?
Written by Guillaume Chauviere. Updated over a week ago
How to troubleshoot in app error message?
Written by Guillaume Chauviere. Updated over a week ago
On my website, customers are getting "invalid ID" message when they try to launch a video call.
Written by Guillaume Chauviere. Updated over a week ago
How can I troubleshoot in-call error messages?
Written by Guillaume Chauviere. Updated over a week ago
How can I amend my account's email address?
Written by Guillaume Chauviere. Updated over a week ago