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Set up and troubleshooting

Set up and troubleshooting

How to solve the most frequent issues related to network, browser. Guide agents to the best way of setting up the tool for them.

10 articles
Alessandro Angioni avatarGuillaume Chauviere avatar
Written by Alessandro Angioni and Guillaume Chauviere

Which are the minimum requirements to make Snapcall works?

Alessandro Angioni avatar
Written by Alessandro Angioni. Updated over a week ago

How to troubleshoot general issues with SnapCall?

Guillaume Chauviere avatar
Written by Guillaume Chauviere. Updated over a week ago

Why can't I unlock camera and microphone?

Guillaume Chauviere avatar
Written by Guillaume Chauviere. Updated over a week ago

Why I can't establish a videocall via Snapcall?

Guillaume Chauviere avatar
Written by Guillaume Chauviere. Updated over a week ago

Managing third-party browser cookies for SnapCall app

Guillaume Chauviere avatar
Written by Guillaume Chauviere. Updated over a week ago

Why I can't screenshare from a mobile device?

Guillaume Chauviere avatar
Written by Guillaume Chauviere. Updated over a week ago

How to troubleshoot in app error message?

Guillaume Chauviere avatar
Written by Guillaume Chauviere. Updated over a week ago

On my website, customers are getting "invalid ID" message when they try to launch a video call.

Guillaume Chauviere avatar
Written by Guillaume Chauviere. Updated over a week ago

How can I troubleshoot in-call error messages?

Guillaume Chauviere avatar
Written by Guillaume Chauviere. Updated over a week ago

How can I amend my account's email address?

Guillaume Chauviere avatar
Written by Guillaume Chauviere. Updated over a week ago
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