Yes, when SnapCall detects that one or more required media files are missing, it automatically generates a dedicated link for the customer to capture the missing items.
By enabling this feature, you can define both the instructions and the modal interface that guide customers through the capture process. This ensures they know exactly what information or files are needed to complete the request correctly.
When the customer clicks the generated link (typically sent via your CRM’s automated email) they are redirected to a Clip-style experience. There, SnapCall prompts them to capture only the missing media and follows the instructions you provided while configuring your Attachment Flow.
To enable and configure this feature into an attachment Flow, please follow the instructions below:
Feature Enablement and Modal Configuration
To enable missing media collection, open a new or existing Attachment Flow and go to the Media tab. Activate the option Collect missing media. Once enabled, each defined target media will display a new tab labeled Re-capture modal. Inside this tab, you can add the instructions customers should follow when submitting any missing evidence.
After adding instructions for each target media, publish your Flow.
Publish your changes and contact support
Next, open your CRM and create a new ticket custom field, ideally named Stream URL. Once this is done, contact the SnapCall Support Team (at support@snapcall.io) to inform them that you’ve enabled the feature. Include your Flow ID, custom field ID, and SnapCall workspace ID in your message.
After review, the SnapCall team will adjust your CRM integration so that when a ticket is analyzed, SnapCall automatically inserts a Stream URL into the designated custom field. This URL allows you to send the capture link to your customer via email whenever the field is populated and a tag added to the ticket will indicate when this has to be sent to the customer. The tag SnapCall will add on the ticket when one or more media is missing is 'snapcall_recapture'.