To ensure specific data and insights remains available only to specific members of a Workspace, Snapcall created four different type of roles, which define the set of actions these can perform. These can be consulted below as following.
| User | Supervisor | Admin | Owner |
User activity | Only personal activity | Only Team activity | ✅ | ✅ |
Recordings | Only personal recordings | Only Team recording | ✅ | ✅ |
Add/remove user from Team | ❌ | ❌ | ✅ | ✅ |
Create a Team | ❌ | ❌ | ✅ | ✅ |
Add/remove user from account | ❌ | ❌ | ✅ | ✅ |
Assign role | ❌ | ❌ | ✅ | ✅ |
Manage plan | ❌ | ❌ | ❌ | ✅ |
See billing | ❌ | ❌ | ❌ | ✅ |
Create Snapcall Pro account | ❌ | ❌ | ❌ | ✅ |
Booking pages | *✅ | *✅ | ✅ | ✅ |
*Only owners and admins can create booking pages for team or other users. Other type of users can create booking pages for themselves.
A 'User' is a team member which is mainly focused on their personal activity, like for example an agent within a Support or Sales Team. They can only overview their calls, as well as all recordings of calls that were initiated by them.
The core difference between a User and a Supervisor, is that the first can overview only their activity while the second role gallows a member to overview a team's activity. This is particularly useful for a team lead who needs to monitor videocall recordings or reports on team statistics and performances.
A Snapcall Admin is a person dedicated to the maintenance of the Snapcall Workspace: they can create a team from scratches, add and remove members as well as access all statistics and recordings of the entire Workspace they were assigned into. On top of that, a Snapcall Workspace's Owner can also manage the subscription's plan and create a new Snapcall Pro account.