Due to the current set up of tools and subscriptions offered by Zendesk, Snapcall services are available for agents only if the following Zendesk subscriptions are enabled:
If you'd like to share Snapcall URLs:
On Zendesk Chat, you need Zendesk Chat Team level license, or a Zendesk Chat Growth level license, or a Zendesk Chat Professional level license.
In this specific case, Agent Workspace is not mandatory.On Zendesk Messaging, Agent Workspace is mandatory.
On Zendesk Sunshine, Agent Workspace is mandatory.
If you'd like to use our Snapcall call card:
On Zendesk Chat, both the Zendesk Chat Plan Enterprise and Agent Workspace are mandatory.
On Zendesk Messaging, Agent Workspace is mandatory.
On Zendesk Sunshine, Agent Workspace is not mandatory.