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Creating a Team - use cases and best practices
Creating a Team - use cases and best practices
Guillaume Chauviere avatar
Written by Guillaume Chauviere
Updated over a week ago

Creating a Team allows you to acquire the following benefits:

  • Organize your workforce: if your organization has Support and Sales agent, it will be easier to group them within teams so that your Workspace will maintain the same company scheme. Same applies in case you have a multilanguage Support Team: you can create a Team per each language supported by your organization.
    This will make it easier to differentiate one from another and to access data and recordings more accurately.

  • Reporting: having agents split in different teams will allow you to quickly overview data specifically to them or a portion of agents you'd like to have a better look at. It will be quick and easy to download a report related to one or more Teams.

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