SnapCall can be connected with your company's Knowledge Base, allowing agents to quickly locate articles that can be useful for the customers when they review a Clip shared by their customers.
When SnapCall is connected to a Knowledge Base and detects articles that can be useful to solve a specific issue, they will be shown on the bottom right side of the SnapCall Clip UI, as shown on the screenshot below. These are collected under the tab 'Recommendation'.
