Email notification
SnapCall can send notifications to your or agent's email address when a client uploads a new media or interact with your Public Page. You can check your Workspace settings here.
Ticket
If your CRM is connected with your SnapCall workspace, each interactions that a customer does with your Public Page will be converted into a new ticket and placed in the queue.
The ticket's content is different according to the type of interaction customer did, so you will have different ticket per call request, media received and so on.